Join us as we interview Amanda Miller, a student of our MBA Programs, who currently works as a Service Improvement Facilitator at Ergon Energy.
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What do you love most about your job now? What’s a typical work day like?
My typical day as an Improvement Facilitator involves exploring the intricate operations of the business to bring about customer and operational improvements. I love that I get to learn new things every day. I also love that I get to talk to people from across the business and draw on their knowledge and experience. It allows me to undertake complex problem solving that improves our internal process flow and most importantly, improves our customer’s experience.
How did you get your current position?
Through many years of hard work and commitment.
What are some of the achievements you are most proud of?
I’m proud of being a loving mother to two girls and marrying my amazingly supportive husband. I’m also proud of my career achievements and academic achievements. I have achieved Distinction/High Distinction on all my MBA subjects to date.
What are some other things you do outside of work?
I spend time with my family. In between work and study, my husband and I enjoy renovating our Queenslander. My husband is also studying his MBA through Torrens – we are due to complete at the same time (end of 2018).
I am passionate about people. I love having a laugh and surrounding myself with happy people. In my workplace I want people to enjoy coming to work and I love to create a workplace that is fun to be a part of – after all, if you are going to be at work for one third of your day, you should enjoy doing it!
What was the best piece of career (or life) advice that you received?
Do unto others as you would have them do unto you.
Always treat people like you would like to be treated, you will be surrounded by happy people and have a workplace that you enjoy being a part of.
Every person who works in business should do an MBA at some point in their career. It helps you to shift your career into new and exciting directions
What prompted you to study an MBA?
I wanted to give myself a competitive edge in the job market, so I decided it was time to bring together my 20 years of working experience with a Master’s Degree.
I have undertaken Tertiary study for most of my working career, however, I felt it was time to take things to the next level so I chose the MBA.
Why did you choose Torrens?
I originally chose Chifley Business School because they had a reputation as being one of the top business schools in Australia. I had previously studied through them and really liked the format of their programs. I was enrolled with Chifley Business School when they were purchased by Torrens University.
Are you currently studying full-time/part-time/online/on campus/ or flex?
I am currently studying online. This works well for me and gives me flexibility to study around my family and work commitments.
Are there any subjects that have stood out to you the most? Could you describe why?
I love all of the leadership subjects. I’m passionate about people and I want people to enjoy coming to work. I believe strong leadership enables this to happen.
I am currently studying Economics, which has been surprisingly interesting.
How has the MBA benefited your current role?
The MBA has assisted me to bring together everything I have learnt over the past 20 years in my working career and elevated my skills, knowledge, and experience to the next, more strategic level.
What advice do you have for any prospective MBA students out there?
Every person who works in business should do an MBA at some point in their career. It helps you to shift your career into new and exciting directions. Undertaking MBA level study while working allows you to apply the new knowledge you are acquiring on the job – so you get the most out of your study. It’s hard work, but it’s worth it in the end.