There are a range of housing options available for students in Adelaide, including residential colleges, student apartments and private rentals. Torrens does not own or operate its own accommodation facilities. However, the Student Services Team can help you find a housing option that best suits your needs. Torrens University is also registered with the Australian Homestay Network (AHN). Residential Colleges Residential Colleges provide safe, furnished, fully catered accommodation with a central focus on the student community. They offer social, recreational and sporting activities which encourage peer networking. In addition, the colleges include academic and pastoral resources to maintain the welfare of the students in their care. Options include:www.urbanest.com.au or call 1800 260 801 (international+61 2 8091 9959) Private Rental If you prefer private or shared rental accommodation, the following websites may be of assistance in finding suitable housing: The Residential Tenancies Tribunal. *Note that Torrens does not provide oversight or accept any liability for the accommodation options listed.
Torrens University Australia provides support to students who have a permanent or temporary medical condition or disability so that they can meet the inherent requirements of their program and courses while maintaining as much academic independence as possible. What Are Inherent Requirements? Inherent requirements are the fundamental abilities, knowledge and skills that all students need to successfully complete a course or program. Students with a disability or medical condition can have reasonable adjustments made to assist them in meeting these requirements. Who Can Access Disability Support? Our Student Services staff can arrange reasonable adjustments for current and prospective students who have any impairment, injury, illness, or health condition, whether permanent or temporary, that impacts on their capacity to study. What Help Is Available? Student Services staff can:
- Organise accessible course materials and other specialised assistance
- Liaise with course co-ordinators on your behalf
- Make alternative arrangements for examinations and assessment, including extra time or the use of specialised equipment
- Give advice on individual disability related matters
- Provide assistance and advice to prospective students
- Assist you if you are dissatisfied with decisions made about disability-related arrangements and advise you about grievance resolution procedures
The health and wellbeing of students is a priority of Torrens University Australia. Our Student Services team is available to assist you if you have a health concern that is impacting your studies. Please contact the Student Services Office by email or call +61 8 8113 7817. International Students The Department of Immigration and Border Security requires all student visa holders to have Overseas Student Health Cover (OSHC) for the duration of their visa at the time of admission. OSHC covers up to 100 per cent of the scheduled fee for most medical services and 100 per cent of scheduled fees in hospitals and for emergency ambulance services. Students may consider taking out additional insurance such as dental, physiotherapy and optometry services. How Do I Access Health Care? The University has arrangements with 2 Adelaide Health Practices located in the CBD which are available to Torrens students (details below). These practices are familiar with student medical needs and the pressure of the academic cycle. They provide bulk-billing to students who are eligible for Medicare benefits and you can make an appointment online. Remember to take your Medicare card to your appointment. Gawler Place Medical Practice Level 1, 49 Gawler Place, Adelaide Call: +61 8 8212 7175 www.adelaideunicare.com.au Operating Hours: Monday to Friday 8.30am to 5pm Ultimo Medical Practice 82 Mountain Street, Ultimo Call: +61 2 9212 1400 www.ultimomedical.com.au Operating Hours: Monday to Friday, 9am-7am, and Saturday, 10am-5pm Please note that not all medical practices provide bulk-billing to students who are eligible for Medicare benefits. For further information about the Medicare system or bulk-billing through Medicare, please consult the Medicare website or call 132 011 with any enquiries. What If I Have A Medical Emergency? In the event of a medical emergency, contact emergency services on 000 for an ambulance. You may also attend the emergency department at your nearest public hospital. Most treatments will not incur any out-of-pocket expenses for students with a Medicare or OSHC card. Some private hospitals also offer emergency services but require an up-front payment before treating a patient. How Do I Access Modified Arrangements For Assessment? Torrens acknowledges that students may be academically disadvantaged when unforeseen circumstances such as illness impair their ability to complete their assessment tasks by or on the assessment date. The University’s Coursework Assessment Policy sets out the process for applying for modified arrangements for assessment based on medical, compassionate or extenuating circumstances.
Torrens does not have a counsellor on campus, however we can provide assistance and advice on a range of practical matters to help you cope with academic or personal difficulties that are impacting on your study or general wellbeing. This may include assisting you to access professional counselling through Medicare (Australian students) or your overseas student health cover. What is Counselling? Counselling is a confidential service with a healthcare professional designed to assist with issues related to your studies or personal life such as relationship or family problems, depression, anxiety, stress, time management, grief and loss, and other personal crises. Counselling is accessed via a referral from your General Practitioner. For more information about counselling services in South Australia, please visit the Counselling Association of South Australia. The following medical centres near to campus that offer professionally trained counselling and mental health services: Life Supports Counselling 26 Queen Street Adelaide SA 5000 Gawler Place Medical Practice Level 1, 49 Gawler Place, Adelaide Call: +61 8 8212 7175 www.adelaideunicare.com.au Operating Hours: Monday to Friday 8.30am to 5pm Ultimo Medical Practice 82 Mountain Street, Ultimo Call: +61 2 9212 1400 www.ultimomedical.com.au Operating Hours: Monday to Friday, 9am-7am, and Saturday, 10am-5pm Lifeline Telephone Crisis Counselling is also available on a 24 hour per day, 7 day a week basis. Call: 13 11 14 For assistance in a mental health emergency, contact: ACIS 24 Hour Mental Health Triage Service Call: 131 465 How Do I Access Modified Arrangements For Assessment? Torrens acknowledges that students may be academically disadvantaged when unforeseen circumstances such as illness impair their ability to complete their assessment tasks by or on the assessment date. The University’s Coursework Assessment Policy sets out the process for applying for modified arrangements for assessment based on medical, compassionate or extenuating circumstances.
The University’s complaints and appeals processes are designed to resolve student complaints regarding academic and administrative matters appropriately, fairly and in a timely manner. Students also have avenues of external appeal. Read our Student Grievance Management Policy here.
Our campus and online libraries resources provide you with access to a wide range of learning and teaching resources to enrich and build your learning and studying experience. You will have access to:
- The Torrens on campus Learning Resource Centres
- The Torrens online library
- The University of Adelaide’s Barr Smith library (available to Adelaide campus-based students only)
Your Rights and Responsibilities
Student Charter At Torrens you have the right to expect to be treated fairly, to study in a positive and safe learning environment that allows you to reach your full potential, and to have access to clear, consistent and timely information. The Torrens Student Charter outlines your rights and responsibilities while you are studying with us. Policies Torrens' policies and procedures are designed to guide both students and staff in a range of practical matters. Your feedback on the content and application of our policies is very welcome. Please contact the Student Services by calling +61 8 8113 7817 with your comments or for help in interpreting policies and procedures. Grievance Management We recognise that effective management of student grievances and equitable and transparent appeal processes contribute to a positive study environment. You should feel confident in the knowledge that your complaints about academic and administrative decisions, or your concerns about the behaviour of others towards you, will be addressed appropriately, fairly and in a timely manner by the University. You should also feel confident that you will not be penalised or disadvantaged as a result of lodging a grievance. The Student Grievance Management Policy includes internal review and appeal processes aimed at resolving grievances promptly, with sensitivity to all parties, and in accordance with the principles of procedural fairness. Students may also seek external appeal and review at any stage of the grievance resolution process by consulting a solicitor or the Legal Services Commission of South Australia, or by seeking assistance from agencies such as: Office of the Training Advocate which offers an advocacy service and can speak for students or negotiate on their behalf in addressing training-related problems or disputes. Call: 1800 006 488 (toll free within Australia) Fax: +61 8 8226 4278 Email: email@example.com www.trainingadvocate.sa.gov.au Equal Opportunity Commission of South Australia which provides assistance in relation to grievances about discrimination and unfair treatment. Call: +61 8 8207 1977 Freecall: 1800 188 163 (within Australia) Fax: +61 8 8207 2090 www.eoc.sa.gov.au Administrative Appeals Tribunal which hears appeals against decisions made by the University in relation to the re-credit of FEE-HELP liability and remission of FEE-HELP debt. Call: +61 8 8201 060 Email: Adelaide.Registry@aat.gov.au Address: 11th Floor, Chesser House 91 Grenfell Street Adelaide, SA, 5000 www.aat.gov.au Australian Human Rights Commission which investigates and resolves complaints of discrimination, harassment and bullying based on a person’s sex, disability, race or age. Call: +61 2 9284 9600 General enquiries: 1300 369 711 Fax: +61 2 9284 9611 www.hreoc.gov.au Services offered by these agencies are usually free of charge or may involve a nominal fee.
Policies and Forms
Torrens' policies and forms are designed to guide both students and staff in a range of practical matters. Your feedback on the content and application of our policies is very welcome. Please contact Student Services with your comments or for help in interpreting policies and procedures.
Study Help and Advice
Study can be difficult sometimes, especially when you are busy juggling work, family and friends. Torrens University Australia offers a range of online tutorials called with tips and tricks that can get you ready for study and meet those deadlines! Through the Learning and Academic Skills Unit (LASU), Torrens University Australia offers support to help students learn their material effectively, reach deadlines and keep their studies moving forward. Your LASU lecturer will assist you to continue to improve your skills during your study, both in specialist academic skills tutorials and bookable appointments. This service aims to significantly improve your assessment grades. Further study support is also provided through the Torrens University Language Centre where students can receive help with their English language skills through a variety of English programs. Students will be given the opportunity to improve their speaking, writing, listening, reading comprehension and study skills.