The Diploma of Travel and Tourism program has been designed to provide graduates with a broad base of Travel and Tourism management knowledge and skills suitable both for entry- level employment and/or as a platform for further specialised study at Bachelor level.
The course structure is designed to integrate theory, practice and connection with each of these themes in turn representing distinct modes of thinking, enquiry and knowledge acquisition in relation to the Travel and Tourism Management field. Students explore underpinning theoretical constructs that inform business practice; students engage in practice in workplace roles; and they reflect on feedback from industry mentors and assessors. The course aims to develop graduates who are ethical and reflective practitioners with a commitment to professional learning and practice.
Throughout, students will have the opportunity to engage with authentic learning experiences and assessment tasks grounded in industry practice.
Graduates will acquire skills in research and problem-solving that they will be able to use to maintain and develop their professional disciplinary currency once in the workplace. Their disciplinary and academic knowledge base will also provide a platform for further undergraduate study in Tourism Management or broader business fields.
Graduate employment opportunities
Graduates may find a range of career pathways and employment opportunities including:
- Travel Agent / Travel Consultant
- Customer Service Officer – Tourism Information Centre
- Casino Guest Services Agent
- Tourism and Travel Advisers
- Tour Guides
- Marketing Officer
- Theme Park Attendant
- Cruise Ship Attendant
Guaranteed Pathway Entry
Successful completion of the Diploma of Travel and Tourism with Torrens University Australia will guarantee entry into the 2nd year of the Bachelor of Business (Tourism Management).
|Qualification Title||Diploma of Travel and Tourism|
|Study Options – Domestic Australian students||Full-time Blended*
*Blended – face to face on campus plus facilitated online
|Study Options – International students||N/A|
|Start Dates||4 weekly intakes
For specific dates visit the website
|Course Length||Full-time: 1 years|
|Admission Criteria||To be eligible for admission you must satisfy one of the entry requirements below:
Recent Secondary Education Entry
Year 12 (or equivalent)
Higher Education Entry
Successful completion of Diploma level (AQF Level 5 or equivalent) or above qualification.
Successful completion of one full year (1 EFTSL) of an Associate Degree (AQF Level 6 or equivalent) or above qualification.
Vocational Education Entry
Successful completion of a vocational qualification (AQF Level 4 or equivalent).
Successful completion of one full year (1 EFTSL) of a Diploma (AQF Level 5 or equivalent) or above qualification.
Work and Life Experience Entry
Demonstrated skills and knowledge gained through paid or unpaid employment, formal learning and/or non-formal learning (presented on a current resume with attached cover letter).
|Payment Options – Domestic Australian students||Upfront payment
This means tuition fees will be invoiced each trimester and payment is required on or before the due date.
FEE-HELP is Australian Government’s loan scheme for higher education degree courses.
Further information within this Course Information Sheet
It can assist you in paying for all, or part of, your course fees. Repayments commence via the tax system once your income rises above a minimum threshold $55,874 in 2017-18). Just like with any other debt, a FEE-HELP debt is a real debt that impacts your credit rating.
|Payment Options – International students||N/A|
|Course study requirements||Each online subject involves 7 hours of study per week, comprising 2 hours of facilitated study and 5 hours self-directed study.
Subjects taught in block mode will require 8 hours of facilitated study per day, plus 9 hours/day (post block study) to complete the assessment
|Assessment||Practical assignments, exams, research projects, presentations and reports|
|Locations||Brisbane, Sydney, Melbourne, Adelaide, Perth||Delivered by||Flight Centre Travel Academy and Torrens University Australia|
|Provider||Torrens University Australia Ltd is registered as a self-accrediting Australian university by the Tertiary Education Quality and Standards Agency (TEQSA).||CRICOS Course Code||N/A|
|Provider obligations||Torrens University is responsible for all aspects of the student experience, including the quality of course delivery, in compliance with the Higher Education Standards 2015||Accrediting body||Torrens University Australia Ltd|
Diploma of Travel and Tourism
|(ATAR-based offers only, across all offer rounds)
[Note: this table relates to all students selected on the basis of ATAR alone or ATAR in combination with other factors. To ensure comparability across all providers, the “ATAR” figures used must reflect the original unadjusted figures without the impact of ‘bonus points’ or other adjustments. “Selection Rank” figures (if used) will reflect the same cohort but including the impact of ‘bonus points’ or other adjustments.
Students selected on the basis of special consideration or otherwise not on the basis of their ATAR should not be included in this table.]
|ATAR (OP in QLD)
(Excluding adjustment factors)
[NB: Raw ATAR profile for all students offered a place wholly or partly on the basis of ATAR]
(ATAR/OP plus any adjustment factors)
|Highest rank to receive an offer *||N/A||–|
|75th percentile rank to receive an offer #||N/A||–|
|Median rank to receive an offer #||N/A||–|
|25th percentile rank to receive an offer #||N/A||–|
|Lowest rank to receive an offer *||N/A||–|
Notes: * L/N – indicates low numbers if less than 5 ATAR-based offers made
# N/P – indicates figure is not published if less than 25 ATAR-based offers made
The table below gives an indication of the likely peer cohort for new students at the institution. It provides data on students that commenced undergraduate study and passed the census date in the most relevant recent intake period for which data are available, including those admitted through all offer rounds and international students studying in Australia
|Applicant background||Trimester 2 2017|
|Number of students||Percentage of all students|
|(A) Higher education study
(includes a bridging or enabling course)
|(B) Vocational education and training (VET) study||428||31%|
|(C) Recent secondary education:
|(D) Work and life experience
(Admitted on the basis of previous achievement other than the above)
Notes: L/N – Low numbers: the number of students is less than 5.
N/A – Data not available for this item.
N/P – Not published: the number is hidden to prevent calculation of numbers in cells with less than 5 students.
Where to get further information
For further information, visit the following websites:
|The course structure comprises 4 common business core subjects, and 4 specialised subjects, over Level 100, as follows:|
|Level 100||4 common business core
|+||4 specialised subjects|
To be awarded the Diploma of Travel and Tourism students must complete 80 credit points over 8 subjects. Each subject has a value of 10 credit points
|SUBJECT TITLE, DESCRIPTOR||Full-time|
|BIZ101FC Business Communications
This subject introduces students to the concepts of business communications and transferable academic skills. This subject presents an analysis of the types of communication processes which occur in the internal and external business environment, including an examination of the theoretical underpinning of communication in businesses. Emphasis is placed on writing skills, reports, and presentations, and using technology to communicate. The course will provide students with research skills (information literacy), critical analysis, writing and language techniques. Transferable skills including time management and teamwork are incorporated in the course. The aim of this subject is to provide knowledge and skills needed for Higher Education, to help students to manage their own success and to assist students in reaching their academic potential.
|MKT101FC Marketing Fundamentals
Students will gain a solid foundation in the marketing discipline introducing relevant and contemporary concepts, theories and models. The unit magnifies the importance of understanding consumer behaviour, market segmentation, targeting and positioning, the extended marketing mix and ethics in marketing.
|BIZ102FC Understanding People and Organisations
This subject introduces students to the concept of an organisation, and their role within the organisational context. The student will explore the impact of their relationships and emotional intelligence within a business context, as well as developing the skills to foster effective workplace relationships and to learn how to continue to develop and refine these skills in the workplace. Students will gain an understanding of the idea of cultures within organisations, and how their actions interact within these relationships.
|TTT101FC Travel Trends and Insights
Gain insight into the diverse range of travel styles and types within the tourism industry. Through hotel inspections, travel industry presenters and course content, students will gain a deeper understanding of airlines, cruises, tours and hotels. In this course, students learn current and valuable Flight Centre insights with you, gained from over 20 years in the business.
|SST101FC Successful Sales Techniques
This subject will help students to develop the confidence and skills to become a successful Travel Agent. Students will explore the importance of The 7 Step Sales Process, learn to build rapport with customers and deliver on their expectations, understand behavioural profiling as a tool to further identify customer types in a sales environment, and personalise the sales pitch in order to align with customer expectations and motivations.
|PCD101FC Place, Culture and Destination Management
This subject examines the role of cross-cultural awareness and communication in the development of international tourism in the context of global destination marketing. The course especially seeks to develop an appreciation in students of different cultures and how cross cultural communication influences and enriches the tourism experience. The course examines international tourism trends from the perspective of the major generating and destination regions. This subject will provide an opportunity for in-depth study of important issues and aspects of tourism planning, management and marketing. The mains issues and aspects encompass destination image, authenticity, commodification, sense of place, and (media) representation.
|TTE101FC The Tourist Experience
This subject introduces students to the conceptual approaches to the study and management of tourist experiences by combining the perspectives of the tourist consumer with that of experience managers. The subject begins by examining the social construction of the tourist experience, the psychology of the tourist, tourist motivation and the journey from desire to execution and the various influences. It then explores the different interactions of tourists with tourism service providers, hosts and host cultures. In addition it considers how tourist operators manage tourist satisfaction and assesses and evaluates the tourist experience.
FTCA delivers this course at the following locations:
Brisbane, Sydney, Melbourne, Adelaide, Perth
Campus Facilities and Services
All campuses are designed to provide students with professional spaces in which to learn and work. They have been planned with student study needs in mind with well-equipped accessible learning spaces.
- Professional training rooms, equipped with networked computers
- Open classrooms for student break-out and relaxed study spaces
- Student lounge areas –with microwaves, kitchenette facilities and vending machines
Partnering with you for the duration of your studies, the Success Coach is here to make sense of all of the learning experiences.
Irrelevant of how you like to learn, our coaches are there for you. Coaching can take place online, or on campus. Our main priorities are to make sure that you are always well connected and motivated, that you are successfully completing your desired subjects, and that you gain valuable knowledge and experience through participation and engagement.
Flight Centre Travel Academy and Torrens University Australia
- A holistic learning experience in partnership with Torrens University Australia
- Current travel industry learning delivered by industry expert facilitators
- Pathways – access to accelerated pathways into further higher education study
- Blended Online and facilitated training
- Specialised units developed in conjunction with FC recruitment
- FEE HELP – payment options for eligible students
A positive student experience
Torrens University Australia values the importance of a positive student experience, and therefore has robust processes to resolve student complaints. The Student Complaints Policy, and associated procedures, can be access from the website.
Paying for your qualification
We offer two payment options for this course:
If you want to complete your qualification debt-free you can choose to pay as you go. This means tuition fees will be invoiced each trimester and payment is required on or before the due date using EFTPOS, credit card or Direct Transfer
FEE-HELP is Australian Government’s loan scheme for higher education degree courses.
It can assist you in paying for all, or part of, your course fees. Repayments commence via the tax system once your income rises above a minimum threshold ($55,874 in 2017-18). Just like with any other debt, a FEE-HELP debt is a real debt that impacts your credit rating.
Further information about FEE-HELP, including eligibility, is available at:
Austudy and Abstudy
For full course and Flight Centre Travel Academy details go to the website
Frequently Asked Questions
Is this qualification recognised?
Yes, the Diploma of Travel and Tourism qualification is accredited by Torrens University Australia and nationally recognised.
Is Course Credit available?
Yes, course credit is available upon application and academic approval. This credit can take the form of credit transfer, block credit, or Recognition of Prior Learning (RPL). For further information, consult our friendly Enrolment Consultant on 1300 369 649, or visit the website.
Are any payment options or financial assistance available?
All Torrens University courses are eligible for FEE HELP (Australian students only). FEE-HELP is Australian Government’s loan scheme for higher education degree courses. It can assist you in paying for all, or part of, your course fees. Repayments commence via the tax system once your income rises above a minimum threshold $55,874 in 2017-18. Just like with any other debt, a FEE-HELP debt is a real debt that impacts your credit rating.
WHAT MATERIALS AND EQUIPMENT WILL I NEED TO PROVIDE?
You’ll just need to provide your own notepad, pen or laptop to record your own in class notes. You’ll also need access to a computer at home to complete your online work throughout the course
WHAT DOES ‘A NATIONALLY RECOGNISED QUALIFICATION’ MEAN?
Torrens University Australia is registered with the Tertiary Education Quality and Standards Agency (TEQSA) as an Australian University that is authorised to self-accredit its courses. TEQSA is Australia’s independent regulator of the higher education sector and assesses providers against the Higher Education Standards Framework. View our TEQSA Profile.
Torrens University Australia’s courses are quality assured and comply with the Australian Qualifications Framework (AQF). Torrens’ Academic Council is accountable to the Governing Board oversees the quality assurance of all matters relating to the University’s teaching, research and educational courses.
HOW MUCH TIME DO I NEED TO COMMIT TO COMPLETE THE COURSES?
Each online subject involves 7 hours of study per week, comprising 2 hours of facilitated study and 5 hours self-directed study. Subjects taught in block mode will require 8 hours of facilitated class per day (5 days), plus 10 hours post class to complete the assessment
WHAT ARE THE ENTRY REQUIREMENTS FOR THE COURSE?
Year 12 equivalent
Special Entry Requirements:
Demonstrated ability to undertake study at the required level:
- Broadly relevant work experience (documented e.g. CV), demonstrating a reasonable prospect of success; OR
- formal, informal or non-formal study, completed or partially completed, demonstrating a reasonable prospect of success; OR
- written submission to demonstrate reasonable prospect of success
Ph: 1300 369 649
I will also add a Terms and Conditions Document once the enrolment process has been finalized.
Torrens University Australia, ABN 99 154 937 005
Information provided in this brochure is correct at the time of publication and is subject to change without notice.
Date: June 2017