1. About the Diploma of Travel and Tourism

The Diploma of Travel and Tourism program has been designed to provide graduates with a broad base of Travel and Tourism management knowledge and skills suitable both for entry- level employment and/or as a platform for further specialised study at Bachelor level.

The course structure is designed to integrate theory, practice and connection with each of these themes in turn representing distinct modes of thinking, enquiry and knowledge acquisition in relation to the Travel and Tourism Management field. Students explore underpinning theoretical constructs that inform business practice; students engage in practice in workplace roles; and they reflect on feedback from industry mentors and assessors. The course aims to develop graduates who are ethical and reflective practitioners with a commitment to professional learning and practice.

Throughout, students will have the opportunity to engage with authentic learning experiences and assessment tasks grounded in industry practice.

Graduates will acquire skills in research and problem-solving that they will be able to use to maintain and develop their professional disciplinary currency once in the workplace. Their disciplinary and academic knowledge base will also provide a platform for further undergraduate study in Tourism Management or broader business fields.

Graduate employment opportunities

Graduates may find a range of career pathways and employment opportunities including:

  • Travel Agent / Travel Consultant
  • Customer Service Officer – Tourism Information Centre
  • Casino Guest Services Agent
  • Tourism and Travel Advisers
  • Tour Guides
  • Marketing Officer
  • Theme Park Attendant
  • Cruise Ship Attendant

Course Overview

Course Title Diploma of Travel and Tourism (DIPTT17)
Study Options – Domestic Australian students Online

Blended Delivery (Face to Face Flight Centre Head Office and online)

Full-time and Part-time options available.

Study Options – International students N/A
Start Dates Monthly intakes – 12 intakes per calendar year

For specific dates visit the website.

Course Length Full-time: 1 year
Part-time: 2 years
Payment Options – Domestic Australian students Upfront payment

This means tuition fees will be invoiced each semester and payment is required on or before the due date.


FEE-HELP is Australian Government’s loan scheme for higher education degree courses. It can assist you in paying for all, or part of, your course fees. Repayments commence via the tax system once your income rises above a minimum threshold. Just like with any other debt, a FEE-HELP debt is a real debt that impacts your credit rating.

Payment Options – International students N/A
Course study requirements Each subject involves 7 hours of study per week, comprising 2 hours of facilitated study and 5 hours self-directed study.

Subjects taught in block mode will require 8 hours of facilitated study per day, plus 9 hours/day (post block study) to complete the assessment

Assessment  Practical assignments, exams, research projects, presentations and reports.
Locations Flight Centre Travel Academy – Brisbane, Sydney, Melbourne, Adelaide, Perth


Delivered by Torrens University Australia and Flight Centre Travel Academy
Provider Torrens University Australia Ltd is registered as a self-accrediting Australian university by the Tertiary Education Quality and Standards Agency (TEQSA). CRICOS Course Code N/A


Provider obligations Torrens University is responsible for all aspects of the student experience, including the quality of course delivery, in compliance with the Higher Education Standards 2015 Accrediting body Torrens University Australia Limited ABN 99 154 937 005,
CRICOS Provider Code: 03389E.
RTO No. 41343
Course Fees For details, refer to the website. Any other fees For details, refer to the website.

  1. Essential requirements for admission

The general admission criteria that apply to Torrens University Australia courses can be located by visiting the Torrens University Australia website – /general-admission-information-for-torrens-university-australia-ltd.

  1. Student Profile

The table below gives an indication of the likely peer cohort for new students in this course. It provides data on students who commenced in this course in the most relevant recent intake period, including those admitted through all offer rounds and international students studying in Australia.

Applicant background Trimester one / Full year intake [2020]
Number of students Percentage of all students
(A) Higher education study
(includes a bridging or enabling course)
5 2%
(B) Vocational education and training (VET) study 32 14%
(C) Work and life experience
(Admitted on the basis of previous achievement not in the other three categories)
79 35%
(D) Recent secondary education:    

Admitted solely on the basis of ATAR
(regardless of whether this includes the consideration of
adjustment factors such as equity or subject bonus points)

0 0%
Admitted where both ATAR and additional criteria were considered
(e.g. portfolio, audition, extra test, early offer conditional on minimum ATAR)
0 0%
Admitted on the basis of other criteria only and ATAR was not a factor
(e.g. special consideration, audition alone, schools recommendation scheme with no minimum ATAR requirement)
111 49%
International students N/A N/A
All students 227 100%

Notes:          “<5” – the number of students is less than 5.

N/A – Students not accepted in this category.

N/P – Not published: the number is hidden to prevent calculation of numbers in cells with less than 5 students.

  1. Admission Criteria
Title of course of study Diploma of Travel and Tourism
Applicants with higher education study Successful completion of Diploma level (AQF Level 5 or equivalent) or above, qualification.


Applicants with vocational education and training (VET) study Successful completion of a vocational qualification (AQF Level 4 or equivalent).


Applicants with work and life experience Demonstrated skills and knowledge gained through paid or unpaid employment, formal learning and/or non-formal learning (presented on a current resume with attached cover letter).
English Language Proficiency

(applicable to international students, and in addition to academic or special entry requirements noted above)

Applicants with recent secondary education (within the past two years) with ATAR or equivalent*

(for applicants who will be selected wholly or partly on the basis of ATAR)

Year 12 (or equivalent)


*ATAR profile for those offered places wholly or partly on the basis of ATAR in T1 2020:

(ATAR-based offers only, across all offer rounds)


(Excluding adjustment factors) *
Highest rank to receive an offer N/A
Median rank to receive an offer N/A
Lowest rank to receive an offer N/A

Notes:  * “<5” – indicates less than 5 ATAR-based offers were made


Other admission options

 (For applicants who will be selected on a basis other than ATAR)

Special Entry Applicants in any category whose study, work or life experiences have been impacted by disability, illness or family disruption will be given special consideration for admission. Each application will be considered on its merit, based on the evidence supplied by the applicant attesting to the circumstances of the applicant. Applicants for special entry may need to complete written or numerical tasks to assist with assessing eligibility for admission.

  1. How to apply

  1. Advanced standing/academic credit/recognition of prior learning (RPL)

You may be entitled to credit for prior learning, whether formal or informal. Formal learning can include previous study in higher education, vocational education, or adult and community education. Informal learning can include on the job learning or various kinds of work and life experience. Credit can reduce the amount of study needed to complete a degree.

Applicants admitted based on prior higher education study may be eligible for Advanced Standing in the form of credit and/or recognition of prior learning (RPL) under the Torrens University Australia Credit Policy – (/policies-and-forms).

  • Students with completed subjects may be eligible for specified credit and/or elective exemptions
  • Students who have completed a qualification at AQF level 5 (diploma) or above may be eligible for block credit (where a block credit agreement exists)
  • Students with a mix of formal study and informal and/or non-formal learning may be eligible for recognition of prior learning in addition to any credit approved.

Credit will not be applied automatically. Applicants must apply for credit and/or RPL as early as possible prior to each study period, with applications not accepted after week 2.

For further information about credit and recognition of prior learning please see /apply-online/course-credits.

  1. Where to get further information
  • Torrens University Australia (TUA) Website
  • Quality Indicators for Learning and Teaching (QILT) Website

  1. Additional Information

Course Structure

The course structure comprises 4 common business core subjects and 4 specialised travel and tourism subjects over level 100 as follows:

  • Level 100: 4 common core subjects, 4 specialised subjects.
  • Students must complete a minimum of 80 credit points at level 100.

Course Rules

To be awarded the Diploma of Travel and Tourism students must complete 80 credit points over 8 subjects. Each subject has a value of 10 credit points.


BIZ101FC Business Communications           

This subject introduces students to the concepts of business communications and transferable academic skills. This subject presents an analysis of the types of communication processes which occur in the internal and external business environment, including an examination of the theoretical underpinning of communication in businesses. Emphasis is placed on writing skills, reports, and presentations, and using technology to communicate. The course will provide students with research skills (information literacy), critical analysis, writing and language techniques. Transferable skills including time management and teamwork are incorporated in the course. The aim of this subject is to provide knowledge and skills needed for Higher Education, to help students to manage their own success and to assist students in reaching their academic potential.

TTI101FC Travel Trends and Insights      

Gain insight into the diverse range of travel styles and types within the tourism industry. Through hotel inspections, travel industry presenters and course content, students will gain a deeper understanding of airlines, cruises, tours and hotels. In this course, students learn current and valuable Flight Centre insights with you, gained from over 20 years in the business.

TTE101FC The Tourist Experience

This subject introduces students to the conceptual approaches to the study and management of tourist experiences by combining the perspectives of the tourist consumer with that of experience managers. The subject begins by examining the social construction of the tourist experience, the psychology of the tourist, tourist motivation and the journey from desire to execution and the various influences. It then explores the different interactions of tourists with tourism service providers, hosts and host cultures. In addition it considers how tourist operators manage tourist satisfaction and assesses and evaluates the tourist experience.

SST101FC Successful Sales Techniques  

This subject will help students to develop the confidence and skills to become a successful Travel Agent. Students will explore the importance of The 7 Step Sales Process, learn to build rapport with customers and deliver on their expectations, understand behavioural profiling as a tool to further identify customer types in a sales environment, and personalise the sales pitch in order to align with customer expectations and motivations.

MKT101FC Marketing Fundamentals     

Students will gain a solid foundation in the marketing discipline introducing relevant and contemporary concepts, theories and models. The unit magnifies the importance of understanding consumer behaviour, market segmentation, targeting and positioning, the extended marketing mix and ethics in marketing.

TSE101FC Travel Systems Essentials

In this subject students will be introduced to the most widely used Travel Reservations System – Galileo. Students will be learning on live systems, trained by industry professionals. Students will be introduced to the systems and how it plays an integral role in the overall customer experience. In particular, students will learn how critical the effective use of Travel Reservation System (TRS) Galileo can contribute to the overall guest experience through the various functions within it. Students will cover: How to create international flight bookings in a live system; To read, construct and interpret international airfares; To build quotes and estimate commissions; Gain exposure to travel supplier

PCD101FC Place, Culture, and Destination Management              

This subject examines the role of cross-cultural awareness and communication in the development of international tourism in the context of global destination marketing. The course especially seeks to develop an appreciation in students of different cultures and how cross cultural communication influences and enriches the tourism experience. The course examines international tourism trends from the perspective of the major generating and destination regions. This subject will provide an opportunity for in-depth study of important issues and aspects of tourism planning, management and marketing. The mains issues and aspects encompass destination image, authenticity, commodification, sense of place, and (media) representation.

BIZ102FC Understanding People and Organisations        

This subject introduces students to the concept of an organisation, and their role within the organisational context. The student will explore the impact of their relationships and emotional intelligence within a business context, as well as developing the skills to foster effective workplace relationships and to learn how to continue to develop and refine these skills in the workplace. Students will gain an understanding of the idea of cultures within organisations, and how their actions interact within these relationships.


The Diploma of Travel and Tourism is delivered online and through blended delivery at the Flight Centre Travel Academy premises located throughout:

  • Queensland (Brisbane)
  • New South Wales (Sydney)
  • Victoria (Melbourne)
  • South Australia (Adelaide)
  • Western Australia (Perth)

Campus Facilities and Services

All campuses are designed to provide students with professional spaces in which to learn and work. They have been planned with student study needs in mind with well-equipped accessible learning spaces.

A positive student experience

Torrens University Australia values the importance of a positive student experience, and therefore has robust processes to resolve student complaints.  The Student Complaints Policy, and associated procedures, can be accessed from the website (/policies-and-forms).

Paying for your qualification

We offer two payment options for this course:

  • Upfront payment

If you want to complete your qualification debt-free you can choose to pay as you go. This means tuition fees will be invoiced each semester and payment is required on or before the due date using EFTPOS, credit card or direct transfer.


FEE-HELP is Australian Government’s loan scheme for higher education degree courses. It can assist you in paying for all, or part of, your course fees. Repayments commence via the tax system once your income rises above a minimum threshold ($45, 881 in 2019-20). Just like with any other debt,
a FEE-HELP debt is a real debt that impacts your credit rating.


Further information about FEE-HELP, including eligibility, is available at:

Austudy and Abstudy

Students enrolled in this course may be eligible for government assistance, such as Austudy or Abstudy.

For full course details visit our website –