Coronavirus (COVID-19): Torrens University Australia & Think Education advice

Last page update: 21/07/2020

Across Torrens University, Think Education and Media Design School, we are now focused on a blended online mode of delivering education and learning in response to coronavirus (COVID-19). Our top priority remains the health, safety and well-being of our community. This coronavirus resource page will provide the latest updates and information about the global pandemic and our response, guided by government advice. We hope the information we provide here will give our community of students, staff, families and stakeholders guidance and reassurance, helping to ensure your continues safety and well-being.

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Most recent updates from Torrens University & THINK Education

3 August 2020 | New Restrictions in Melbourne from Sunday 2nd August and Regional Victoria from Wednesday 5th August
The Victorian Government has announced Stage 4 restrictions to apply in Metropolitan Melbourne from 6pm Sunday 2nd August and Stage 3 restrictions for Regional Victoria (including the Mitchell Shire) from 11.59pm Wednesday 5th August. Please see details of these restrictions here.

In compliance with these restrictions, both Flinders Street and Fitzroy campuses are now closed until further notice.
21 July 2020 | COMPULSORY FACE MASKS IN MELBOURNE from Thursday July 23, 2020
As of 11.59pm, Wednesday 22 July, the Department of Health & Human Services, Victoria states, if you live within metropolitan Melbourne or Mitchell Shire, you must wear a face covering whenever you leave your home, unless an exception applies.

Fines of $200 may be issued for failing to comply. A face covering needs to cover both your nose and mouth. It could be a face mask or shield.

See the official FAQs here.
27 May 2020 | Important - Our staged return to campus
Today, we share with you our essential plan for moving forward and our road map towards a staged return to campus.

While our students will continue to study 100% online, this plan is currently focused on practical components and optional Campus Community Experience sessions.

Students will have received a direct email communication about this today and you can find out more information on our student hub via this link.

We remain committed to our students and providing them with the best possible learning experience. We thank all of our students for their resilience and adaptability during this difficult period and the important transition to remote and online learning.
23 April 2020 | Additional measures to help our students facing significant challenges
We remain committed to our students and their welfare and we recognise that some students are experiencing financial stress and concern at this time. In light of this, we have introduced additional measures to alleviate the challenges that some of our students are experiencing.

Students will have received a direct email communication about this today. In addition, please refer to the updated Frequently Asked Questions in the FAQs section below for further information.
24 March 2020 | Frequently Asked Questions for our Blue Mountains International Hotel Management School students in Leura
In response to coronavirus (COVID -19) and the importance of keeping all our students informed, a set of FAQs has also been developed specifically for our Blue Mountains International Hotel Management School (BMIHMS) students in Leura.

These FAQs can be accessed here on our BMIHMS website.
23 March 2020 | We are now online and focusing on our online modes of delivery
This week is an incredibly important week for us at Torrens University as we are now teaching fully online and remotely, with a focus on our online modes of delivery.

As our Vice-Chancellor points out in his latest blog today, we have pivoted our approach to ensure continuity of delivery to our students. Our programmes and online learning platforms are rich, robust and synchronous and we will continue to create virtual communities along this journey.
20 March 2020 | Introducing restrictions to our research activities
In line with advice from health authorities, we are introducing research activity restrictions. Please click here to read the document which explains the restrictions.
17 March 2020 | Torrens University and THINK Education campus closures and transition to online and remote study
The decision has been made that all our teaching will be delivered online and remotely, effective Monday March 23, 2020. This means that from Monday March 23, 2020, all our Torrens University and Think Education campuses will be closed and there will be no face-to-face classes across all programs. This is effective for the rest of Trimester 1.

This decision reflects our increasing concerns about the rapidly evolving coronavirus (COVID-19) situation as it poses us all in the global community with unprecedented challenges. However, we are committed to ensuring an equivalent experience for our students and our aim is for minimal disruption to the learning experience of our students.

To help prepare for a full transition into remote delivery, all face-to-face classes are cancelled this Thursday March 19 and Friday March 20. However, students can still come to campuses on these two days to connect with staff and to ensure they are planned and ready for the remainder of the trimester.

On Monday, March 23, our campuses will be closed and online studying will fully commence on this date.

For a full update and details on this transition to online and remote study please see advice to our students from our Vice-Chancellor here.
17 March 2020 | Temporary closure of our Wellbeing Centres in Melbourne, Brisbane and Sydney
Following the Australian government guidelines about social distancing in response to COVID-19, we have made the decision to temporarily close our Wellbeing Centres in Melbourne, Brisbane and Sydney.

This will mean that we will continue to run the allocated clinic sessions as scheduled as classroom-based sessions, paper cases, simulations etc. this week. This will be determined as appropriate by modality.

Any clinical assessment activities must take into consideration recommended safe social distancing protocols and infection control measures should be reinforced and applied during the class. These classes will be allocated to an alternate classroom space or clinic space where sufficient room is available for the recommended social distancing. Students will be advised of the room changes as they are made.

We will review the decision on Friday and provide further information based on advice from the Australian government.

If students have any questions about this, please contact your Campus Director. We encourage you to continue to stay up to date on the latest COVID-19 news on this page.
16 March 2020 | An important message from our Vice-Chancellor
The health, safety, and well-being of our students, staff and community, on and off campus is our number one priority. We want you to be informed and reassured in this time of uncertainty.

Although we don’t have all the answers, we want to ensure you receive the most critical information and we want to reassure you that we will provide the support and resources to protect you, and our community.

Please read this important update from our Vice-Chancellor to our students: Click here
13 March 2020 | Upcoming Melbourne and Brisbane graduation ceremonies postponed
Placing the safety and wellbeing of our students, families, staff and community first has led to our decision to postpone graduation ceremonies scheduled for April 6 and April 7 in Melbourne, and July 6 and July 7 in Brisbane.

We do regret coming to this decision but we plan to host the ceremonies later this year.

We will be sending out testamurs to our graduate’s addresses. Alternatively, graduates can arrange for collection from campus if this is preferred.

If you have any questions, please do not hesitate to contact the graduations office via email graduation@laureate.net.au.
6 March, 2020 | Graduation ceremony advisory for students
As the excitement of graduation ceremonies in Sydney draws close, we want to ensure that we can truly celebrate and at the same time prioritise the wellbeing of everyone attending. At our Graduation ceremony, we will be taking precautions that reflect this goal. They include excluding handshake with the Chancellor on stage during the ceremony and distribution of hand sanitizers at the Sydney International Convention Centre.         At the International Convention Centre, Sydney’s First Aid Responders will handle any suspected cases of the novel Coronavirus on site in accordance with current official guidance from the Ministry of Health and St John Ambulance (NSW).
7 February, 2020 | Coronavirus Update to Students
We are closely monitoring the situation to support our students based on information from the Australian Government Department of Health. People most at risk of contracting the virus are those who have recently been in mainland China or in close contact with someone who is has a confirmed case of coronavirus. Currently, there are no suspected or confirmed cases among Torrens University, THINK Education or Media Design School staff or students.  Travel restrictions and self-isolation requirements apply to people entering Australia from mainland China after 1 February, 2020. If students cannot attend class or cannot complete their assignments, our Program Directors will ensure flexibility, so  any students who voluntarily isolate themselves for 14 days are not disadvantaged. We will make special arrangements to accommodate students’ learning needs, so please do not hesitate to contact lecturers for assistance. If you have any questions, contact Student Services at any time by calling 1300 575 803 or emailing studentservices@torrens.edu.au For more information, visit Australian Government Department of Health or contact the Public Health Information Line on 1800 004 599.
3 February, 2020 | General Coronavirus Update – Suzhou Campus
While we are currently due to open our Suzhou Campus on the 17th of February, we will be monitoring advisories from government authorities to ensure it is safe to do so. Your safety is paramount so please look after yourself and those close to you. This includes following all advice you receive from your health authorities, so we encourage all our staff and students to practice the highest standards of hygiene. We encourage you not to take risks with your health and follow all advice available. If you have any questions, please do not hesitate to contact Simon Pawson.

Assistance for students facing financial hardship and academic disadvantage

Financial Assistance Bursary

To better support our students during this time, we have created a Financial Assistance Bursary. This will help currently enrolled, full-time international and domestic students, who are experiencing significant financial distress as a result of COVID-19, to continue their studies. If you are experiencing such financial distress, please contact the Contact Centre at studentservices@torrens.edu.au or 1300 575 803. Please note that applications for the Bursary will need to be supported with documentary evidence of financial distress. You will also need to meet a set of criteria to qualify for the Bursary. Applications for the Bursary close on May 15, 2020.

Failed subject policy

We have altered our student fee policy to offer financial support to any student who fails a subject. Currently, if a student fails a subject and is required to repeat it, they need to pay for it at the 2020 full price point. For students on scholarship, in Trimester 2 only (and until further notice), any student who fails a subject and needs to repeat it will be able to do so at the price they originally paid for it.

Fee Extensions

In exceptional circumstances, we at times provide fee extensions to payment deadlines. Please note that applications for fee extensions will need to be supported with documentary evidence of the exceptional circumstances. The extensions will not extend beyond 42 calendar days.

Assessing financial hardship and academic disadvantage

To see if you qualify for the assistance listed above, please contact our Contact Centre at studentservices@torrens.edu.au or 1300 575 803. One of our team members will assist you by talking through your individual circumstances and options.

Frequently asked questions

Yes, if you live in metropolitan Melbourne or Mitchell Shire you must wear a face covering when you leave your home for one of the four reasons, which includes working, unless an exception applies. If you work in an enclosed office on your own, you don’t have to wear a mask while at your desk. If someone enters your space where you are working or studying, and when you leave it, you need to wear a mask.
Yes, you are required to ensure your employees wear face coverings if they are working, unless an exception applies.
It is not compulsory for teachers and educators to wear face coverings while teaching as face coverings can interfere with their ability to clearly communicate with students. Teachers and educators can choose to wear face coverings if they wish when teaching.

Teachers and educators must wear face coverings in other areas of the facility when not teaching.
Yes, you can make your own mask. There are instructions on how to make your own mask at the following website: https://www.dhhs.vic.gov.au/sites/default/files/documents/202007/Design%20and%20preparation%20of%20cloth%20mask_0.pdf
Students in metropolitan Melbourne and Mitchell Shire will need to wear face coverings from 11:59pm on Wednesday 22 July.
For safety reasons, and for continuity and planning, all courses and most assessments will continue to be 100% online during T2 and probably until the end of 2020.

In Trimester 2, there are two components of face-to-face interaction that will be rolled out gradually, state by state:

1. On-campus practical assessments in all states and certain campuses

2. Campus Community Experiences

Our first consideration is always the health and safety of our students and staff. This consideration will inform our future approach in responding to COVID-19. We will not transition classes back to face-to-face delivery until a time that is least disruptive to your learning.

We will communicate any decisions well in advance of any change in delivery, to allow preparation for any changes.
While serious concerns about the spread of COVID-19 remain, we will take a cautious approach to delivery of courses and assessments. This is why we are taking a staged approach in our return to campus. We have decided to continue our approach of online learning to offer maximum flexibility. This is in case any future COVID-19 incidents require reviews of social distancing measures. It also provides you with a seamless education experience.
At this stage, for continuity and planning, all courses and most assessments will probably continue to be 100% online until the end of 2020.
For classes with combined theory and practical components, we will continue to deliver the theory classes online, with some practical assessments scheduled on campus.

We will prioritise practical and compulsory learning that requires face-to-face delivery for students to complete their assessments. These are subjects such as laboratory-based components of the nursing degree, which must happen face-to-face.

Practical face-to-face components will be rolled out progressively and managed very carefully in light of COVID-19, beginning with Trimester 1 subjects that were delayed due to disruptions.

Program Directors are contacting our impacted students directly with further information.
Starting from 1 June and continuing throughout T2 - Wakefield St, Flinders St, Pyrmont, William Blue Dining and Gotha St for Nursing, Health and Hospitality.

Program Directors are contacting students directly about practical on-campus assessment as the timetable for each student will be different.
Every student will offered the choice to return to campus and participate in a face to face bookable Campus Community experience.

These are additional experiences which are non-compulsory to your studies. You will not be assessed on them.
Campus Community Experiences will be bookable three-hour sessions, which will aim to break the isolation of students studying remotely. The sessions will enhance student connection, health, wellbeing, knowledge and experience, and are entirely optional for all students.

Each session will be divided into two parts.

Firstly, there will be group discussions and skills development around topics of interest to students (e.g. networking, career planning, building resilience), along with the chance to access a range of facilities and equipment on campus.

Secondly, there will be a half-time component for self-directed study and accessing facilities. This approach has been informed on feedback about the importance of students accessing facilities and equipment.

Campus Community Experiences will not replace or duplicate academic studies online.
The Campus Community Experiences will be bookable three-hour sessions, which will aim to break the isolation of students studying remotely.

Students will be able to book in for a Campus Community Experience session and further details of this process will be communicated closer to the time.
Because the COVID incidence and restrictions differ by State we will begin with students in specific courses and campuses, gradually expanding to all students:

15 June - Wakefield Street Campus, Adelaide, South Australia (students enrolled in BIS, Public Health)

29 June - Bowen Terrace Campus, Brisbane, QLD (students enrolled in BIS, Public Health)

13 July - Ultimo Campus, Sydney. NSW (students enrolled in Design)

Mid July - Victoria and all other courses/students in the four states
As and when the sessions are available, students will be contacted and provided with details on how they can book.
No, these Campus Community Experience sessions are provided at no extra cost to our students. The hours are in addition to the time already allocated to online learning.
Please ensure you bring your own pens, books and required items – we kindly request you don’t share your personal property with others.

Please come to campus with any food you require and a full water bottle. All kitchens will be out of use during this first phase of reopening.
At this time, students will only be able to attend campus for Community Experiences and Practical assessments. These will be supervised and facilitated. All other academic and student support will remain online.
In each Campus Community Experience session, there will be a half-time component for self-directed study and accessing facilities. This approach has been informed on feedback about the importance of students accessing facilities and equipment.
In each Campus Community Experience session, there will be a half-time component for self-directed study and accessing facilities. This approach has been informed on feedback about the importance of students accessing facilities and equipment. We are currently exploring the options available for the use of computers and this will be communicated in due course.
At this time, students will not have access to the libraries on campus. The library will continue to offer services online. You will continue to have access to our extensive collection of online ebooks, journals, databases and more. We will continue to provide extended operating hours for our Library and Learning Services chat service, to assist with any queries you may have about using the library.
Your subject will remain incomplete until you return to Australia and can complete your practical component. All impacted students will be contacted shortly by their Program Director, or State Co-ordinator for Nursing.
Yes, as Torrens is included in the Stream 2 list, students will be able to proceed with their applications. Information on how to apply can be found on the Study Melbourne website:

https://www.studymelbourne.vic.gov.au/news-updates/international-student-emergency-relief-fund
In regards to your course fees, we do not differentiate the price between our online and face to face courses. This is because our online course delivery is of an equivalent standard to our face-to-face delivery. You will have access to the same level of support hours and access to learning resources and benefits, including Success Coaches, as you would if you were studying on campus. We feel confident that you will receive an equivalent experience to face-to-face learning.
Trimester 2 will continue to be delivered fully online.  If you are located overseas you can continue to study online from there during Trimester 2.
It's important that you select your subject as per your normal study mode, whether you are a domestic or international student. This means that:

• If you are enrolled as an online student, you'll continue selecting your online classes.

• If you are enrolled as an on-campus student, you'll need to select your subjects as if you were still on-campus and attend those classes online at the allocated time.

Please note that if you have selected on-campus subjects, you will be moved to on campus study as soon as face to face classes resume.

For the foreseeable future, we will continue to deliver all subjects online to ensure the safety of our staff and students while concerns about the spread of COVID19 remain.
Due to COVID-19, authorities have provided assurance that exceptions are being made to the usual attendance requirements. This means that there is flexibility around the amount of study an international student is able to do online at present.

As long as students remain enrolled with their provider and the assessment requirements of the course allow it, authorities will be flexible on the location of the student, the mode of delivery, and accept that minimum face-to-face teaching requirements may not be met at this time.

When face to face classes resume, it is expected that some level of restriction to the amount of online study international students are allowed to undertake will be applied from the date classes resume.
During your visit to campus, social distancing and other safety measures will be observed. In addition to this, and to ensure the health and well-being of everyone attending, students will not be able to access campus kitchens and other common areas of the campus during this first phase of reopening.

Please come to campus with any food you require and a full water bottle.
Students attending Campus Community Experience Sessions are not required to wear personal protective equipment; students are however welcome to. Students undertaking practical assessments on campus will be guided by their Program Directors in this regard.
This will be reviewed as part of the staged approach.
* A thorough safety inspection and clean prior to reopening that will continue daily including high touch points

* All furniture will be placed with social distancing considerations. Please do not move additional furniture into rooms

* Hand sanitiser stations will be available at campus entrances as you arrive each day

* Health, Safety & Hygiene signage practices will be installed, we ask that you read them and follow these expectations including physical distancing and how to effectively wash hands and use alcohol rub etc.

* Daily reporting of our COVID-19 monitoring system
Torrens will maintain a safe campus environment by:

* Cleaning the campuses regularly and thoroughly

* Restructuring the layout of the campus to allow for physical distancing

* Limiting the number of people in the campus at any given time

We will also provide adequate facilities in the campus to protect students and staff from contracting COVID-19, including the provisions of:

* Washroom facilities including adequate supply of soap, water and paper towel

*Hand sanitiser stations, and

* Rooms will be regularly cleaned and allow for physical distancing
* Please take notice of the many health and hygiene reminders around the campus and implement the strategies as your contribution to a safe campus

* Wash your hands frequently: Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water. Avoid touching your eyes, nose and mouth

* Cover up and keep your distance: Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
If you're not well, please don't come into Campus. If you have a fever, cough and difficulty breathing, seek medical attention.

If you or anyone in your household is being tested for COVID-19 or any of your household is in self-isolation due to being in contact with someone with COVID-19, please do not come into Campus.
Each year we provide a number of fee reductions and scholarships to our students. In 2019, we gave out close to $21 million worth of fee related scholarships to our student community. This year we continue on this path in light of the Covid-19 pandemic. In exceptional circumstances, we at times provide fee extensions to payment deadlines. Please note that applications for fee extensions will need to be supported with documentary evidence of the exceptional circumstances. The extensions will not extend beyond 42 calendar day.
We recognise that there may be challenges during lockdown and that this may impact studies. We have introduced a new Extraordinary Supplementary Assessment/Re-assessment Procedure to support students who may be disadvantaged by the current changes in delivery and/or assessment or who have experienced disadvantage resulting from the COVID-19 circumstances.

Students who receive an overall assessment/final mark of fail but who achieve 35% or more in a subject/or subjects will be permitted to sit a supplementary examination or resubmit an assessment item to enable them to achieve the required learning objectives – at no additional cost.

The principles contained in current policy in respect of supplementary arrangements by examination or assignment will remain in place, it is the hurdle (35% rather than 45%) that is being adjusted.

For projects or assessment papers, lecturers will nominate which assessment item students will repeat.

Additional support in respect of added briefings, revision sessions, targeted advice and ongoing support will be provided as arranged.

This extraordinary procedure will remain in place to support students for the duration of this period and until students return to studying physically on campus.
We have altered our student fee policy to offer financial support to any student who fails a subject. Currently, if a student fails a subject and is required to repeat it, they need to pay for it at the 2020 full price point. For students on scholarship, in Trimester 2 only (and until further notice), any student who fails a subject and needs to repeat it will be able to do so at the price they originally paid for it.
For many students, you are now doing assessments in a more flexible and online environment. This has involved adapting to new ways of learning. Students who fail an assessment can approach their lecturer for an opportunity to address shortcomings. This goes hand in hand with the provision that students can qualify for a supplementary assessment opportunity at the end of the term if they fail and achieve at least 35%. We have made this decision to support students in the learning process. Most importantly, this does not diminish the quality of the qualification students obtain. Instead, this special consideration recognises the challenges students are navigating and is aimed at strengthening the learning experience of students.
We have supported a discounted offer on technology, allowing any students who needs a laptop to purchase one at a reduced price. To register, please visit this link: laureate.counterparts.com, use Laureate Australia as the Company name, leave the Tax Number field blank. You can also use your personal email address.
We have enhanced a number of employability support services including:

Success Coaches: remember, your dedicated Success Coach is here to support you, particularly now during these times.

Careers Connect platform: we have just updated our platform that connects students and employers with new jobs. Each day, new roles are posted and filled so keep an eye out. We will also continue to monitor and post new opportunities from some major Australian companies including Coles, Woolworths, Telstra, NAB, BHP, and the Australian Government. Find out more here.
We have ensured all our support services including our library, confidential counselling and other services are fully accessible remotely. You can access all of these services through the Student Hub.
The Torrens University Executive team has been in weekly, sometimes daily, discussions with the state and federal governments, including the federal Minster for Education. Rest assured that we are fighting for you, and will always do this. It is agreed, a student voice is always important. At the recent Academic Board meeting the SRC was represented and the team had a full discussion regarding student experience and other pertinent issues.
Some of our students have enquired about the possibility of fee waiver and deferment options for Trimester 2 at Torrens University. We have always offered selected fee reductions and scholarship, however, we won’t be offering a blanket waiver for all students in Trimester 2. One important point we have always made is that we do not differentiate price on mode of delivery – whether that be online, face-to-face and hybrid. This has been our approach since we began in 2014, and it remains today.

We have a continued commitment to quality and our value-for-money proposition is already benchmarked in the lowest quartile for fees in Australia.
To better support our students during this time, we created a Financial Assistance Bursary. This was to help currently enrolled, full-time international and domestic students, who were experiencing significant financial distress as a result of COVID-19, to continue their studies. The students applying needed to meet a set of criteria to qualify for the Bursary. Applications for the Bursary closed on May 15, 2020.

    Should you have further queries Please contact our Student Services team. You can reach our team by phone or email below.

  Ph: 1300 575 803

Email: studentservices@torrens.edu.au
There are several sources of information available to further support you. Here are the state-based agencies that have provided Coronavirus specific resources for international students for emergency relief resources for food and accommodation.

Study NSW will help our Sydney and Leura students with valuable local resources.

Study Adelaide's Coronavirus response page is live with regular updates.

Study Melbourne has a live page for our students at Fitzroy and Flinders.

Study Queensland is supporting our Brisbane students.

Insider Guides is providing regular updates on their dedicated Coronavirus page as well as links to support agencies and great ideas for managing your time in isolation.

Our Counselling Page also has resources to support all students.
Your Embassy or Consulate may be able to provide advice and support should you have concerns about your welfare and if you are considering a return to your home country.

Contact details for countries with embassies in Australia can be viewed at this website: https://protocol.dfat.gov.au/Public/MissionsInAustralia

If you do return to your country you can continue your studies online from your home. Please talk with your lecturer or Success Coach about ensuring we know where you are.
Medibank has made available the 24/7 Health and Advice line to all international students. Medibank understands that students may have a policy with another provider, however, this will ensure consistency around communication about where and how to seek health advice if they are concerned at this time.

For further information please visit the website: https://www.medibank.com.au/health-insurance/info/coronavirus-update/

OSHC members with questions should call the Student Health and Support Line on 1800 887 283.
To ensure the health, welfare, and safety of our students and staff, we have established a Coronavirus/COVID-19 working group that will meet daily to monitor the rapidly evolving situation.    We are working to ensure there are minimal disruptions to the academic year. Classes will go ahead as usual until further notice, with some special arrangements made to provide continuity of study to affected students. 
We will continue to closely monitor and review the situation in line with government health recommendations to ensure our campuses remain safe. We will keep you updated on any developments via this website. Please check it regularly for the latest updates and information.
Government health authorities recommend following the below measures to reduce the transmission of diseases and viruses, including coronavirus:
  • Wash your hands regularly with soap and water.
  • Cover your mouth and nose with a flexed elbow or tissue when coughing or sneezing. Dispose of used tissues in the nearest bin and wash your hands thoroughly.
  • Avoid close contact with anyone who has a fever or cough.
  • If you or anyone you know is feeling unwell, please arrange to see a doctor and do not attend university.
  • If you feel unwell and have recently travelled or have had close contact with a confirmed case in the 14 days before the becoming unwell, seek immediate medical attention. Make sure you notify your doctor in advance so precautionary measures can be taken ahead of your arrival.
For the most current advice on travel, please consult the government resource, Smartravellerand the Department of Home Affairs website.   Smartraveller is closely monitoring the coronavirus (COVID-19) outbreak and its implications for overseas travel. Travel rules and regulations are changing often and quickly. It is important that you are prepared for travel not just to and from your destination, but in countries where you may be required to stopover or transit.
Symptoms may include fever, cough, runny nose, shortness of breath, and other signs of infection. In more severe cases, infection can cause pneumonia with severe acute respiratory distress. For more information on symptoms of coronavirus visit the Australian Department of Health website. For updates from the health departments of the states and regions we operate in, see the below websites:
If you develop a fever, a cough, a sore throat or experience shortness of breath within 14 days of travel to an affected area, or have had close contact with a confirmed case in the 14 days before the becoming unwell, seek immediate medical attention:
No, there is no fee for getting tested for coronavirus. State and territory health authorities are testing anyone who shows symptoms of the virus. 
Wearing a face mask is a personal choice. People wearing masks may be taking preventative measures for themselves or protecting themselves from air pollution – they aren’t necessarily sick. Masks can be purchased from most local pharmacies and some hardware stores.  Government Health sites advise the risk of contracting coronavirus in Australia or New Zealand is low. It is unlikely you will contract coronavirus unless you have; 
  • recently visited China, Iran, Republic of Korea, or Italy, or; 
  • been in contact with someone who has coronavirus.
Close Contact is defined as “someone who has been face to face for at least 15 minutes, or been in the same closed space for at least 2 hours, as someone who has tested positive for the COVID-19 when that person was infectious”. Government health sites provide clear definitions of casual and close contact that will allow you to determine your best course of action.    For information from the health departments of the states and regions we operate in, see the below websites:
We are committed to offering a range of study options to students affected by the coronavirus outbreak. We want students to be able to start or continue their studies with us as soon as it’s possible and safe to do so. A range of options are available including:
  • Late enrolment
  • Online and flexible delivery prior to your return to campus (for some units)
  • Reduced study load
  • Deferral for commencing students to start in a later session
  • A break from study for continuing students.
This website has up-to-date information about your study options. You can also contact our Student Services team. You can reach our team by phone or email below. 
 
Ph: 1300 575 803 
 
Email: studentservices@torrens.edu.au
No. We will continue to teach all of our students in flexible ways online or remotely that ensures the continuity of your learning. Many students are already studying online and we are now extending this delivery to all students.
This link will provide you with detailed questions and answers specific to Blue Mountains hospitality students at the Leura campus.
With classes being delivered online or remotely, this will not affect your Student visa requirements. Because of COVID-19, authorities have provided assurance that exceptions are made to the usual attendance requirements. This means that you can remain in Australia and continue your studies.
We understand your concerns, however we can assure you that if you choose to continue studying your course here in Australia, you will be offered an equivalent online learning experience and your study path will not be compromised.

If you do choose to return to your home country, we can provide you with the opportunity to continue studying online, however, your visa requirements may be compromised. Please reach out to your education or migration agent directly for more information about your visa conditions and how these may be impacted if you do return home.
All classes commence online from Monday 23rd March. You won’t miss anything as you will be able to access your classes and course materials remotely.
Torrens and Think packaged provider Medibank have advised the following:

If a student is unwell and require to seek medical assistance, they have cover for services that fall under outpatient without any waiting periods.

Services such as

• Emergency Ambulance is fully covered

• Outpatient GP visit is covered up to 100% of MBS

• Pathology testing is covered up to 85% of MBS.

• Accident and emergency department charges in a Public or Private hospital is covered.

• Prescription only pharmacy items, subject to co-payments, is covered up to policy limit.

If a student has a more serious condition and are admitted to hospital as inpatient within the first 12 months of the policy, further information about the treatment will be required as part of the Pre-existing medical condition assessment before policy coverage can be confirmed.
Work integrated learning (WIL) is an important part of your studies in equipping you for your future profession and career. Consequently, we work closely with our placement providers to ensure you have a safe and appropriate experience while on placement and want to reassure you that this commitment extends to all aspects of work health and safety (WHS) including the current COVID-19 situation. The Australian Department of Health provides guidance as to how to reduce transmission of this or other viruses and we ask that you take care and responsibility for your own and others wellbeing by adopting best practice in this regard. We will continue to work closely with our placement partners to ensure they are operating in accordance with this advice.

We acknowledge that there may have been significant impact on your work/industry placement due to government enforced business closures and as such normal academic policies and processes apply in these extenuating circumstances. This means that if your ability to complete placement as scheduled is impacted, you should complete an ‘Application for assessment special consideration’ form (Torrens form here and THINK form here). This includes your own personal circumstances or if your WIL provider workplace becomes unable to meet your placement obligations.

Please Note: Blue Mountains International Hotel Management School students, contact your Success Coach.

Please do remember, the health and safety of our Torrens University, Think Education and MDS community of students and staff is paramount and we continue to closely monitor the COVID-19 situation and follow advice from the Australian and New Zealand government, education and health authorities. You are reminded to regularly check for updates on this website which can also be accessed from the student hub.
As per our Enrolment Policy, students requesting a Leave of Absence (deferral) or a Withdrawal after the census date will incur a financial liability for their tuition fees. Please refer to the Enrolment Policy for full details.
If you are in need of a laptop, we are excited to announce that we have arranged for students to be able to get discounts on laptop computers through Counterparts Express.

To register, please visit this link: laureate.counterparts.com

When registering, use Laureate Australia as the Company name, leave the Tax Number field blank. You can also use your personal email address.

Once you have registered, you will receive an email with a link to login and set up a password. Once logged in, there are a number of deals on laptops and other accessories.

If you need support, there is a “Live Chat” on the right hand side of the screen.

*NOTE – Order delivery will be made within Australia. If you are currently outside of Australia and require delivery to your home country, please use the live chat functionality to discuss options with the Counterparts team.

If you don’t have your own computer but have access to a computer/tablet at another safe place you can visit (friends/family) you can create a document on that and upload to a cloud storage provider such as OneDrive, Box, Dropbox, or Google Drive and then use the created document with your phone to upload the document to Blackboard.

Many internet providers are also offering deals or even free wifi so we suggest you reach out to your current provider to see what they have on offer.

If you have no access to any form of computer or tablet, it is possible to hand write your assignment and take photos of each page and upload them to Blackboard.

The Blackboard Learning with Technology site has a wealth of resources as well as a video module which will talk you through how to access how to access from a smartphone using the Blackboard App. After hours Blackboard support is also available through the Student Hub.
Yes, we will be providing online orientation sessions for all students. Please check the Torrens University Australia website for up to date event information, or contact your Campus Director for the details.
Information about self-isolation can be found on this factsheet by Australian Government Department of Health. Please tell us where you are so we can assist and advise you through this period. Our contact email for enquiries is feedback@laureate.edu.au.
As part of the response from the Australian Government, affected students will be supported so that the impact on their student visa is minimised. This means increased online study will be temporarily allowed and/or compelling and compassionate circumstances will be considered. Your confirmation of Enrolment (COE) will remain active and you won’t need an updated COE. For students who have made the decision to defer to the next study period, your Confirmation of Enrolment (COE) will remain active, which means you are able to return in the next intake. You can check your visa status through Visa Entitlement Verification Online (VEVO). We will work with you to find the best study option and adjust your Confirmation of Enrolment (COE) if required.
We strive to create a positive experience for all members of our community based on a safe, respectful, harmonious, and tolerant environment. Whilst there is much uncertainty about the coronavirus outbreak, we must come together to support one other. We urge everyone to be kind, empathetic, and caring. Discrimination or racism of any form is unacceptable. Please continue to uphold the values of our community during this outbreak. If you have been negatively impacted, Student Counselling on the Student Hub has relevant contact details, including Emergency Services (000).
We know that this is a very challenging time and are here to help all members of our community. If you need to talk to someone about how you are feeling, Student Counselling on the Student Hub has relevant contact details.
We are closely monitoring the situation to support our students and staff based on information provided by the Australian Government Department of Health. The latest information will be provided to students and staff via email and this website. This website contains information from the Australian Department of Health website and information from the health department websites of the states and regions in which we operate:
The quickest, easiest way to contact Learning Services during the campus close down is though our online chat service available on the Library web site, the student hub and Blackboard. This service will provide access to the Library, Academic Skills and Blackboard help and information.

You can also attend an online Study Success Workshop – the workshop schedule is under Workshops on the Student Hub.
Check your draft by Access Studiosity through your subject on Blackboard who will provide feedback on the structure, grammar, language and referencing.

You can also attend an online Study Success Workshop – the workshop schedule is under Workshops on the Student Hub.
Please get in touch through our Library and Learning Services chat service. Outside of staffed hours you can leave a message which we will respond the following business day.
For assistance with Blackboard access (both during and outside of business hours) please go to the Blackboard (Learning Support) Page.   You can reach our team by phone or email below. 
 
Ph: 1300 575 803 
 
Email: studentservices@torrens.edu.au

Latest information from Torrens University & Think Education faculties and verticals

Health Advice

Currently, there are no suspected or confirmed cases of coronavirus at any of our campuses; however, it is important that we all remain vigilant.

Reducing the transmission of COVID-19

Government health authorities recommend following the below measures to reduce the transmission of diseases and viruses, including coronavirus:

  • Wash your hands regularly with soap and water.
  • Cover your mouth and nose with a flexed elbow or tissue when coughing or sneezing. Dispose of used tissues in the nearest bin and wash your hands thoroughly.
  • Avoid close contact with anyone who has a fever or cough.
  • If you or anyone you know is feeling unwell, please arrange to see a doctor and do not attend university.
  • If you feel unwell and have recently travelled or have had close contact with a confirmed case in the 14 days before the becoming unwell, seek immediate medical attention. Make sure you notify your doctor in advance so precautionary measures can be taken ahead of your arrival.
It is essential that all staff, students, partners, vendors, and visitors to our campuses are aware of and follow the above recommendations.

Useful links and resources

The federal Department of Health has set up a Coronavirus (COVID-19) health alert providing the latest information about the coronavirus outbreak. A 24-hour COVID-19 Health Information Line is available at 1800 020 080. For general health information visit the Australian Government Department of Health website or contact the Public Health Information Line on 1800 004 599.  The World Health Organisation outlines basic protective measures against the new virus.

State specific information

For information and updates from the health departments of the states and regions we operate in, see the below websites:

Local health authority contacts are as follows: 

Torrens University by location update

Travel Info & Advice

If you have recently travelled and feel unwell or have had close contact with a confirmed case in the 14 days before becoming unwell, please seek medical attention. When you do, please notify the doctor in advance so precautionary measures can be taken ahead of your arrival. If you are making plans to travel, please be mindful of the Australian Government’s advisories aimed at reducing the spread of COVID-19. The Department of Foreign Affairs and Trade is regularly updating its advice to travellers, including those who have recently returned to Australia. For more information on travel restrictions, please consult the Australian government provided resource, Smartraveller, or visit the Department of Home Affairs website.

Prospective international students and studying online

Torrens University Australia has been identified by the Australian Government as having a robust system of delivering courses online. All of our courses have been designed so that students can commence study online, with the option to transfer to on-campus study as soon as any travel bans in their respective countries have been lifted. Offshore international students who commence study online may also be eligible for a scholarship valued at up to 30% of their tuition fees. Click here for more information about our international scholarships. Students who are interested in studying with us can access our full list of course offerings here.

Mental Health & Wellbeing Support

The safety and well-being of our staff and students is very important to us. We will support our staff with services and information which we hope will assist at this time of heightened alert. This includes providing as much useful information as possible.

Employee Assistance Program

The Employee Assistance Program is a free and confidential counselling service also available to all our employees. Anyone can call to make an appointment for someone in their area, or receive counselling over the phone. To speak to someone or to make an appointment, call 1800 818 728. This service is completely confidential, so the company does not know who attends or what is discussed. Please feel free to make an appointment.

Our Wellbeing Centres

Our staff, students and public can access services at our various Wellbeing centres if seeking advice and counselling. The Practice Wellbeing Centres are student-led clinics operating in Brisbane (Gotha Street Campus), Sydney (Pyrmont Campus), Melbourne (Fitzroy Campus).

Advice from the government and WHO

The Australian government is regularly updating its websites with advice and general information on travel, family care, self-isolation, employment, products to avoid, and more. The World Health Organisation is regularly updating its websites with general information and advice on getting workplace ready.  

Contact Us for more information

If you have any questions or concerns, please use the form on this page to contact us. We will get back to you as soon as possible.  You can also contact us using the details below: 
Email: feedback@laureate.edu.au 
Phone: 1300 320 327

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