HIGHER EDUCATION STUDENTS

STATEMENT OF TUITION ASSURANCE EXEMPTION – HELP PROVIDER

Introduction

  1. Tuition assurance protects students in the event a course of study provided by an approved HELP provider ceases to be provided after it starts but before it is completed.
  2. As an approved higher education provider under the Higher Education Support Act 2003, Torrens University Australia Pty Ltd ABN: 99 154 937 005 ACN: 154 937 005 must meet the tuition assurance requirements or be exempt from those requirements.
  3. It is intended that, from 1 January 2018, Torrens University Australia will be exempted from the requirement to meet the tuition assurance requirements. Instead, Torrens University Australia is required to comply with interim arrangements which ensure similar tuition assurance protection is provided to students.
  4. This statement sets out the interim arrangements for tuition assurance that will apply from 1 January 2018 and Torrens University Australia’s obligations from that date.
  5. If any changes occur to the proposed arrangements outlined below, a revised statement will be provided on Torrens University Australia’s website and advised to all students that have enrolled in the intervening period.
  6. What happens if Torrens University Australia ceases to provide a course of study?

    Information for affected students

  7. Torrens University Australia will notify affected students in writing that a course of study is no longer provided within 2 business days after Torrens University Australia ceases to provide the course.
  8. As soon as practicable, Torrens University Australia will also update its website to reflect that the course is no longer being delivered and to give students information about the tuition assurance arrangements.
  9. Affected students may choose either course assurance arrangements or apply to Torrens University Australia for a re-credit of their HELP balance.
  10. Course Assurance

  11. The Commonwealth Department of Education and Training (the Department) (or a consultant engaged by the Department) will work with affected students to identify a replacement course and arrange for students to be placed with a second provider.
  12. Replacement courses must meet the following requirements:
    • the course must lead to the same or comparable qualification as the original course;
    • the mode of delivery of the replacement course must be the same as or, with the student’s consent, similar to the mode of delivery for the original course;
    • the location where the replacement course is primarily delivered must be reasonable, having regard to the costs of, and the time required for, a student’s travel; and
    • the student will not incur additional fees that are unreasonable and will be able to attend the replacement course without unreasonable impacts on the student’s prior commitments.
  13. Affected students will be offered a replacement course and may seek a review about whether the course offered to them meets the requirements for replacement courses.
  14. A student who accepts the replacement course offered will not be required to pay the second provider for the replacement components of the replacement course. However, the fees payable for the remainder of the replacement course may be different from the fees payable for the original course.
  15. The student will also receive course credits for parts of the original course successfully completed by the student, as evidenced by a copy of a statement of attainment or other Australian Qualifications Framework certification document issued by the course provider or an authorised issuing organisation in accordance with the Australian Qualifications Framework.
  16. Each affected student will have a period of six (6) months in which to accept the replacement course offer. The Department may extend that period in circumstances that justify an extension.
  17. If an affected student enrols in a course that is not a replacement course, the student may be required to pay additional tuition fees, and might not receive the course credits the student would have received if the student had enrolled in a replacement course.
  18. Re-credit of HELP balance

  19. Where the student prefers to apply for a re-credit of their HELP balance for the affected parts of the original course, the student may nominate the Department (or a consultant engaged by the Department) to make the application on the student’s behalf.
  20. Torrens University Australia will consider students’ applications as soon as practicable and notify them of the decision about the application, together with a statement of reasons for the decision. If an application for a re-credit is accepted, the amount re-credited will be equal to the amount of HELP assistance received by the student for the affected units of study.
  21. Record keeping

  22. It is suggested best practice for students to retain assessments, records of competencies or statements of attainment that they receive from their education provider.
  23. VOCATIONAL STUDENTS

    STATEMENT OF TUITION ASSURANCE FOR EXEMPT VET STUDENT LOANS (VSL) PROVIDERS

    Introduction

  24. Tuition assurance protects students in the event a course provided by an approved VSL provider ceases to be provided after it starts but before it is completed. Affected students are offered a replacement course with another provider and where this is not possible, the students’ FEE HELP balance for the affected part of the course will be re-credited.
  25. As an approved provider under the VET Student Loans Act 2016, Torrens University Australia Pty Ltd ABN: 99 154 937 005 ACN: 154 937 005 must be a party to an approved tuition assurance arrangement or have an approved exemption in place.
  26. From 1 January 2018, Torrens University Australia has been exempt from the requirement to be a party to an approved tuition assurance arrangement. Instead, Torrens University Australia is required to comply with interim arrangements which ensure similar tuition assurance protection is provided to students.
  27. This statement sets out the interim arrangements for tuition assurance that will apply from 1 January 2018 and Torrens University Australia’s obligations from that date.
  28. If any changes occur to the proposed arrangements outlined below, a revised statement will be provided on Torrens University Australia’s website and advised to all students that have enrolled in the intervening period.
  29. What happens if Torrens University Australia ceases to provide a course after it starts but before it is completed?

    Information for affected students

  30. Torrens University Australia will notify affected students in writing that an approved course is no longer provided within 2 business days after Torrens University Australia ceases to provide the course after it starts but before it is completed.
  31. As soon as practicable, Torrens University Australia will also update its website to reflect that the course is no longer being delivered and to give students information about the tuition assurance arrangements.
  32. Replacement courses

  33. The Commonwealth Department of Education and Training (the Department) (or a consultant engaged by the Department) will work with affected students to identify a replacement course and arrange for students to be placed with replacement providers.
  34. Replacement courses must meet the following requirements:
    • the course must lead to the same or comparable qualification as the original course;
    • the mode of delivery of the replacement course must be the same as or, with the student’s consent, similar to the mode of delivery for the original course;
    • the location of the replacement course must be reasonable, having regard to the costs of, and the time required for, a student’s travel; and
    • the student will not incur additional fees that are unreasonable and will be able to attend the replacement course without unreasonable impacts on the student’s prior commitments.
  35. Affected students will be offered a replacement course and may seek a review about whether the course offered to them meets the requirements for replacement courses.
  36. A student who accepts the replacement course offered will not be required to pay the replacement provider for the replacement components of the replacement course. However, the fees payable for the remainder of the replacement course may be different from the fees payable for the original course.
  37. A student who accepts the replacement course offered will also receive course credits for parts of the original course successfully completed by the student, as evidenced by:
    • a copy of a statement of attainment or other Australian Qualifications Framework certification document issued by the course provider or an authorised issuing organisation in accordance with the Australian Qualifications Framework; or
    • a copy of an authenticated VET transcript issued by the Student Identifiers registrar.
  38. Each affected student will have a period of six (6) months in which to accept the replacement course offer. The Department may extend that period in circumstances that justify an extension.
  39. If an affected student enrols in a course that is not a replacement course, the student may be required to pay additional tuition fees, and might not receive the course credits the student would have received if the student had enrolled in a replacement course.
  40. Re-crediting of students’ FEE-HELP balances

  41. Where there is no suitable replacement course for a student, Torrens University Australia will re-credit the student’s FEE-HELP balance for the affected parts of the original course. The amount re-credited will be equal to the amount of VET student loan used to pay tuition fees for the student for the course, or parts of the course.
  42. Prepaid fees

  43. Torrens University Australia has met the tuition assurance requirements through current membership of the Australian Council for Private Education and Training (ACPET) Australian Student Tuition Assurance Scheme (the Scheme). Contact details for ACPET (TAS Administrator) are:

  44. For tuition fees paid up-front below $1500, students should be aware that there is no formal protection in place and students will be responsible to seek a refund for these fees directly from Torrens University Australia if Torrens University Australia fails to provide the agreed services. Torrens University Australia has in place a Student Fees Policy. If the provider is under external administration, this may require the student submitting a proof of debt with the external administrator.
  45. Record keeping

  46. It is suggested best practice for students to retain assessments, records of competencies or statements of attainment that they receive from their education provider.