Coronavirus (COVID-19): Torrens University Australia and Think Education advice
Most recent updates
27 May 2021 | Victoria: Additional COVIDSafe measures announcedOn 27 May 2021 the Acting Victorian Premier James Merlino announced a full circuit-breaker lockdown for seven days to contain further spread of COVID-19 in the community. The lockdown will begin at 11.59pm 27 May and applies to the entire state of Victoria. The full details of the restrictions are available here.
Flinders St and Fitzroy campuses will be closed from 5pm on 27 May until the lockdown is lifted.
What does the shutdown mean for your studies?
- During this lockdown period there will be no face-to-face classes, including practicals.
- From tomorrow, 27 May 2021, classes will be held. We will re-assess the situation weekly and give you an update each Thursday.
- If you have face-to-face classes scheduled from 28 May to 3 June, your lecturer will reach out to you with details about how to access this class online. The same applies to any clinic classes or workshops.
- There will be no access to any campus facilities for the next seven days as per government guidelines.
Please be assured that you won’t miss out or fall behind. Our teaching and support staff are here to support you.
What support is available to you?
If you have any questions about a specific class, please reach out to your lecturer. All support services will continue to be available online. If you have any questions, you may contact the Contact Centre for further information on 1300 575 803. Fitzroy students may also contact 03 9415 3333. If you need extra support during this time, please remember you can access our online counselling services.
Help slow the spread – please regularly check the list of exposure sites
The Victorian Department of Health and Human Services is regularly updating the list of COVID-19 exposure sites. Please stay informed and follow all health advice.
If you have contracted COVID-19, or if you have been asked to isolate – please let us know.
In our concerted efforts to control the spread and protect our community, it is important that you let us know if you have been directed to isolate – even if you have not been on campus. Please get in touch with your lecturer and let us know.
What happens next?
We will monitor the situation closely and provide further updates as it evolves.
Please regularly check news media and the Victorian Department of Health and Human Services website for the latest information about the restrictions which are being introduced in Victoria.
12 May 2021 | Temporary relaxation of working hours for student visa holders
To support the supply of certain services during the COVID-19 pandemic, the Department of Home Affairs and Australian Border Force will take a flexible approach to student visa holders, including those working beyond their usual work limitations, but only in the sectors below.
You can work for more than 40 hours a fortnight if you are employed:
- by an aged care Approved Provider or Commonwealth-funded aged care service provider with a RACS ID or a NAPS ID, before 8 September 2020
- by a registered National Disability Insurance Scheme provider
- enrolled in a health care related course and you are supporting the health effort against COVID-19, as directed by health officials
- in the agriculture sector
- in the tourism and hospitality sector
These are temporary measures during the COVID-19 pandemic, and will be reviewed by the Government. Continue to check our website for updates on these arrangements.
Information for students
You must continue to balance your study and work commitments even though there is more flexibility in work hours in certain sectors. Students who work more than 40 hours per fortnight in the above sectors, must:
- maintain their course enrolment
- ensure satisfactory course attendance, and;
- ensure satisfactory course progress.
Student visa holders who cancel their enrolment and stop attending classes, or fail to meet satisfactory course progress, may be in breach of their visa conditions.
If you are working or have an offer of employment in one of the sectors above, and you have finished your course, you may be eligible for a COVID-19 Pandemic (subclass 408) visa. You can only apply for this visa 90 days before your student visa is due to expire.
You do not need to contact us if you wish to work more than 40 hours per fortnight in one of the sectors listed above.
29 March 2021 | Queensland - Greater Brisbane Lockdown
On 29 March, the Queensland Premier Annastacia Palaszczuk announced a three-day lockdown to help control the spread of COVID-19 in the Greater Brisbane area. As a result of this lockdown, both Brisbane campuses (Bowen Terrace and Gotha St) were closed from 3pm, Monday 29 March.
The campuses are scheduled to reopen at 8am on Tuesday 6 April. This takes into account the Easter holiday break. We will monitor the situation and provide further updates on Thursday 1 April.
This lockdown is a reminder that the situation around COVID-19 continues to be fluid and that we must be responsive and flexible to ensure your ongoing health and safety, and that of our students. For more information about the lockdown and restrictions, please refer to the Queensland Health COVID-19 site.
If you need extra support during this time, please remember you can access our Employee Assistance Program 24/7.
21 December 2020 | New South Wales - Northern Beaches Lockdown UpdateNSW Health has been notified of more venues on Sydney’s Northern Beaches and Sydney’s eastern suburbs that have been visited by confirmed cases of COVID-19.
With the developments around the COVID-19 cases cluster in the Northern Beaches area, and following the latest advice from the NSW Health Department of minimising movement across all of Greater Sydney, Central Coast and the Blue Mountains, the following actions have been taken by Torrens University Australia:
• Pyrmont Campus will close for drop-in visits from December 21-23. All Student Services will be delivered online.
• Ultimo Campus will close for drop-in visits from December 21-23. All Student Services will be delivered online.
Anyone in NSW with even the mildest symptoms, such as headache, fatigue, cough, sore throat or runny nose, is asked to come forward immediately for testing, then isolate until a negative result is received.
There are more than 300 COVID-19 testing locations across NSW, many of which are open seven days a week. To find your nearest clinic visit COVID-19 clinics or contact your GP.
3 December 2020 | Providing our students with choice – study on campus, online or a combinationIn Trimester 1 2021, we are offering all students the choice of studying online, on campus or a combination. We want to provide you with the choice of learning experiences in line with your preferences to ensure you achieve your educational goals. For some of you this may mean face-to-face learning, others prefer only online, or you can choose a blend of both options.
This means that when you select your subjects, you can nominate whether to undertake that subject on campus or online. This flexibility will ensure all of our students can study in the environment most suitable for their needs.
Your safety will be our priority so if you do choose to study on campus, you will be assured of a COVID Safe environment in compliance with all government regulations. During this pandemic all of us have a collective responsibility to follow health guidelines, take care and stay safe.
Please note, options may vary from course to course and by subjects depending on availability. Future students may wish to check with a Career Advisor to confirm your options. If you are an existing student please visit the Student Hub or chat with your Success Coach.
If you have questions, contact us via telephone, email or pop by one of our campuses. You can also refer to the FAQs below for further information.
20 November 2020 | Updates to South Australia lockdownThere has been an update released by the South Australian government this afternoon announcing that the current restrictions in South Australia, announced earlier this week on Wednesday November 18th 2020, will end at midnight Saturday 21st November 2020.
This means that the Adelaide Campus will reopen and revert back to the previous opening hours of 8:00am through to 6:30pm from Monday 22nd November.
For students, classes will continue to be delivered online until the end of their current study period. For students who have planned practicals due to take place on campus, they have been advised to consult their lecturer to discuss when they are required to attend campus.
All our students in South Australia will have received an email this afternoon (20 November, 2020) with this update.
18 November 2020 | South Australia lockdown announced - important information for South Australian studentsThis afternoon, the South Australian government announced a full lockdown of the state for six days, as of midnight tonight 18 November 2020. The measures have been introduced to contain further spread of coronavirus in South Australia, following a COVID-19 cluster breakout in recent days.
As part of the government restrictions, all schools and universities in South Australia will be shut for six days.
As a consequence, our Torrens University Wakefield Street and Pulteney Street campuses will be closed from 5pm tonight.
This shutdown will impact all our staff and students in South Australia.
For more information on who students can contact, how the shutdown will impact studies and when the next update is expected, you can read our full announcement to South Australian students here.
Please take care and stay safe during this critical period and follow advice from the government and health authorities.
26 October 2020 | Limited resumption of classes and clinics at our Melbourne campusesWe are pleased to share that as a result of recent announcements by the Victorian government regarding COVID-19 regulations, our nursing and allied health practical classes have resumed in Melbourne (Flinders Street and Fitzroy campuses) as of Monday 26 October 2020. The Practice Wellbeing Centre in Fitzroy is also open to public clients, which is also in-line with current government restrictions.
All the necessary COVID-19 safety requirements are in place, including social distancing measures. All persons on campus will be required to wear a mask, use hand sanitizer, and check-in using the QR code upon entry to campus, until government guidelines advise otherwise.
To ensure the safety of all staff, students, and any members of the public visiting the clinic and campuses (by appointment only), it is imperative that all COVID-19 safe practices are adhered to. Please also be mindful that both our campuses in Melbourne have been renovated recently, so in some parts of campus, there will be new layout and spaces.
Students who are required to attend campus will not require a permit, but must carry their student ID with them at all times.
For more information, please contact your Campus Director.
3 August 2020 | New Restrictions in Melbourne from Sunday 2nd August and Regional Victoria from Wednesday 5th AugustThe Victorian Government has announced Stage 4 restrictions to apply in Metropolitan Melbourne from 6pm Sunday 2nd August and Stage 3 restrictions for Regional Victoria (including the Mitchell Shire) from 11.59pm Wednesday 5th August. Please see details of these restrictions here. In compliance with these restrictions, both Flinders Street and Fitzroy campuses are now closed until further notice.
21 July 2020 | COMPULSORY FACE MASKS IN MELBOURNE from Thursday July 23, 2020As of 11.59pm, Wednesday 22 July, the Department of Health & Human Services, Victoria states, if you live within metropolitan Melbourne or Mitchell Shire, you must wear a face covering whenever you leave your home, unless an exception applies.
Fines of $200 may be issued for failing to comply. A face covering needs to cover both your nose and mouth. It could be a face mask or shield.
See the official FAQs here.
27 May 2020 | Important - Our staged return to campusToday, we share with you our essential plan for moving forward and our road map towards a staged return to campus.
While our students will continue to study 100% online, this plan is currently focused on practical components and optional Campus Community Experience sessions.
Students will have received a direct email communication about this today and you can find out more information on our student hub via this link.
We remain committed to our students and providing them with the best possible learning experience. We thank all of our students for their resilience and adaptability during this difficult period and the important transition to remote and online learning.
23 April 2020 | Additional measures to help our students facing significant challengesWe remain committed to our students and their welfare and we recognise that some students are experiencing financial stress and concern at this time. In light of this, we have introduced additional measures to alleviate the challenges that some of our students are experiencing.
Students will have received a direct email communication about this today. In addition, please refer to the updated Frequently Asked Questions in the FAQs section below for further information.
24 March 2020 | Frequently Asked Questions for our Blue Mountains International Hotel Management School students in LeuraIn response to coronavirus (COVID -19) and the importance of keeping all our students informed, a set of FAQs has also been developed specifically for our Blue Mountains International Hotel Management School (BMIHMS) students in Leura.
These FAQs can be accessed here on our BMIHMS website.
23 March 2020 | We are now online and focusing on our online modes of deliveryThis week is an incredibly important week for us at Torrens University as we are now teaching fully online and remotely, with a focus on our online modes of delivery.
As our Vice-Chancellor points out in his latest blog today, we have pivoted our approach to ensure continuity of delivery to our students. Our programmes and online learning platforms are rich, robust and synchronous and we will continue to create virtual communities along this journey.
20 March 2020 | Introducing restrictions to our research activities
17 March 2020 | Torrens University campus closures and transition to online and remote studyThe decision has been made that all our teaching will be delivered online and remotely, effective Monday March 23, 2020. This means that from Monday March 23, 2020, all our Torrens University campuses will be closed and there will be no face-to-face classes across all programs. This is effective for the rest of Trimester 1.
This decision reflects our increasing concerns about the rapidly evolving coronavirus (COVID-19) situation as it poses us all in the global community with unprecedented challenges. However, we are committed to ensuring an equivalent experience for our students and our aim is for minimal disruption to the learning experience of our students.
To help prepare for a full transition into remote delivery, all face-to-face classes are cancelled this Thursday March 19 and Friday March 20. However, students can still come to campuses on these two days to connect with staff and to ensure they are planned and ready for the remainder of the trimester.
On Monday, March 23, our campuses will be closed and online studying will fully commence on this date.
For a full update and details on this transition to online and remote study please see advice to our students from our Vice-Chancellor here.
17 March 2020 | Temporary closure of our Wellbeing Centres in Melbourne, Brisbane and SydneyFollowing the Australian government guidelines about social distancing in response to COVID-19, we have made the decision to temporarily close our Wellbeing Centres in Melbourne, Brisbane and Sydney.
This will mean that we will continue to run the allocated clinic sessions as scheduled as classroom-based sessions, paper cases, simulations etc. this week. This will be determined as appropriate by modality.
Any clinical assessment activities must take into consideration recommended safe social distancing protocols and infection control measures should be reinforced and applied during the class. These classes will be allocated to an alternate classroom space or clinic space where sufficient room is available for the recommended social distancing. Students will be advised of the room changes as they are made.
We will review the decision on Friday and provide further information based on advice from the Australian government.
If students have any questions about this, please contact your Campus Director. We encourage you to continue to stay up to date on the latest COVID-19 news on this page.
16 March 2020 | An important message from our Vice-ChancellorThe health, safety, and well-being of our students, staff and community, on and off campus is our number one priority. We want you to be informed and reassured in this time of uncertainty.
Although we don’t have all the answers, we want to ensure you receive the most critical information and we want to reassure you that we will provide the support and resources to protect you, and our community.
Please read this important update from our Vice-Chancellor to our students: Click here
13 March 2020 | Upcoming Melbourne and Brisbane graduation ceremonies postponedPlacing the safety and wellbeing of our students, families, staff and community first has led to our decision to postpone graduation ceremonies scheduled for April 6 and April 7 in Melbourne, and July 6 and July 7 in Brisbane.
We do regret coming to this decision but we plan to host the ceremonies later this year.
We will be sending out testamurs to our graduate’s addresses. Alternatively, graduates can arrange for collection from campus if this is preferred.
If you have any questions, please do not hesitate to contact the graduations office via email email@example.com.
6 March, 2020 | Graduation ceremony advisory for studentsAs the excitement of graduation ceremonies in Sydney draws close, we want to ensure that we can truly celebrate and at the same time prioritise the wellbeing of everyone attending. At our Graduation ceremony, we will be taking precautions that reflect this goal. They include excluding handshake with the Chancellor on stage during the ceremony and distribution of hand sanitizers at the Sydney International Convention Centre. At the International Convention Centre, Sydney’s First Aid Responders will handle any suspected cases of the novel Coronavirus on site in accordance with current official guidance from the Ministry of Health and St John Ambulance (NSW).
7 February, 2020 | Coronavirus Update to StudentsWe are closely monitoring the situation to support our students based on information from the Australian Government Department of Health. People most at risk of contracting the virus are those who have recently been in mainland China or in close contact with someone who is has a confirmed case of coronavirus. Currently, there are no suspected or confirmed cases among Torrens University, THINK Education or Media Design School staff or students. Travel restrictions and self-isolation requirements apply to people entering Australia from mainland China after 1 February, 2020. If students cannot attend class or cannot complete their assignments, our Program Directors will ensure flexibility, so any students who voluntarily isolate themselves for 14 days are not disadvantaged. We will make special arrangements to accommodate students’ learning needs, so please do not hesitate to contact lecturers for assistance. If you have any questions, contact Student Services at any time by calling 1300 575 803 or emailing firstname.lastname@example.org For more information, visit Australian Government Department of Health or contact the Public Health Information Line on 1800 004 599.
3 February, 2020 | General Coronavirus Update – Suzhou CampusWhile we are currently due to open our Suzhou Campus on the 17th of February, we will be monitoring advisories from government authorities to ensure it is safe to do so. Your safety is paramount so please look after yourself and those close to you. This includes following all advice you receive from your health authorities, so weencourage all our staff and students to practice the highest standards of hygiene. We encourage you not to take risks with your health and follow all advice available. If you have any questions, please do not hesitate to contact Simon Pawson.
Assistance for students facing financial hardship and academic disadvantage
Financial Assistance Bursary
We are committed to continually supporting our students currently facing hardship as a result of COVID-19. Earlier this year, in Trimester 2, we created a Financial Assistance Bursary to help enrolled, full-time international and domestic students, who were experiencing significant COVID-19 related financial distress, to continue their studies.
Students at Torrens University Australia (including the Blue Mountains International Hotel Management School and Think Education) who are currently experiencing financial distress as a result of the coronavirus pandemic can now apply for the next round of our financial assistance bursary.
For more information on eligibility and how to apply please refer to the COVID-19 Financial Assistance Bursary page on our Student Hub. Applications close on 28 August, 2020.
To ensure that as many students as possible who are facing hardship have the opportunity to access this assistance, students who did not receive a bursary in Trimester 2 will be prioritised in this round of applications.
(Please note that applications for the Bursary will need to be supported with evidence of financial distress. A set of criteria also applies for students to qualify for the Bursary.)
Failed subject policy
We have altered our student fee policy to offer financial support to any student who fails a subject. Currently, if a student fails a subject and is required to repeat it, they need to pay for it at the 2020 full price point. For students on scholarship, in Trimester 2 only (and until further notice), any student who fails a subject and needs to repeat it will be able to do so at the price they originally paid for it.
In exceptional circumstances, we at times provide fee extensions to payment deadlines. Please note that applications for fee extensions will need to be supported with documentary evidence of the exceptional circumstances. The extensions will not extend beyond 42 calendar days.
Assessing financial hardship and academic disadvantage
To see if you qualify for the assistance listed above, please contact our Contact Centre at email@example.com or 1300 575 803. One of our team members will assist you by talking through your individual circumstances and options.
Frequently asked questions
2021 Trimester 1: Why are we bringing back face-to-face teaching?It's all about choice. We want to provide you with the choice of learning experiences to ensure you achieve your educational goals. For many of you this includes face-to-face learning or combining online and face-to-face. Many students found studying through an online mode challenging in 2020 and are keen to return to on campus learning activities.
If I fail an assessment, will there be special consideration?For many students, you are now doing assessments in a more flexible and online environment. This has involved adapting to new ways of learning. Students who fail an assessment can approach their lecturer for an opportunity to address shortcomings. This goes hand in hand with the provision that students can qualify for a supplementary assessment opportunity at the end of the term if they fail and achieve at least 35%. We have made this decision to support students in the learning process. Most importantly, this does not diminish the quality of the qualification students obtain. Instead, this special consideration recognises the challenges students are navigating and is aimed at strengthening the learning experience of students.
Latest information from faculties and verticals
24/3/2020 UpdateWe have moved to online delivery of education at our Blue Mountains International Hotel Management School (BMIHMS) in Leura and the plan has been communicated directly to our Leura students.
In order to keep our students informed, a set of FAQs has also been developed specifically for our BMIHMS students in Leura to. The FAQs are on our BMIHMS website and can be accessed here for further details.
17/3/2020 UpdateAcross all of our faculties and verticals, the decision has been made to deliver teaching online and remotely, effective Monday March 23, 2020. This means that from Monday March 23, 2020, all our Torrens University and Think Education campuses will be closed and there will be no face-to-face classes across all programs. This is effective for the remainder of Trimester 1.
We are committed to ensuring a learning experience online which is just as engaging and effective as face-to-face learning for our students. Our aim is for minimal disruption to the learning experience of our students.
To help prepare for a full transition into remote delivery of classes, all face-to-face classes are cancelled this Thursday March 19 and Friday March 20. However, students can still come in to campuses on these two days to connect with staff and to ensure they are planned and ready for the remainder of the trimester.
On Monday, March 23, our campuses will be closed and online studying will fully commence on this date.
For a full update and details on this transition to online and remote study please see advice to our students from our Vice-Chancellor here.
We will keep you informed of any updates or developments and please remember to keep updated on developments via this page. You can continue to access information about classes through your Student App, Student Hub, and by speaking to your lecturers.
Currently, there are no suspected or confirmed cases of coronavirus at any of our campuses; however, it is important that we all remain vigilant.
Reducing the transmission of COVID-19
Government health authorities recommend following the below measures to reduce the transmission of diseases and viruses, including coronavirus:
- Wash your hands regularly with soap and water.
- Cover your mouth and nose with a flexed elbow or tissue when coughing or sneezing. Dispose of used tissues in the nearest bin and wash your hands thoroughly.
- Avoid close contact with anyone who has a fever or cough.
- If you or anyone you know is feeling unwell, please arrange to see a doctor and do not attend university.
- If you feel unwell and have recently travelled or have had close contact with a confirmed case in the 14 days before the becoming unwell, seek immediate medical attention. Make sure you notify your doctor in advance so precautionary measures can be taken ahead of your arrival.
It is essential that all staff, students, partners, vendors, and visitors to our campuses are aware of and follow the above recommendations.
Useful links and resources
The federal Department of Health has set up a Coronavirus (COVID-19) health alert providing the latest information about the coronavirus outbreak. A 24-hour COVID-19 Health Information Line is available at 1800 020 080.For general health information visit the Australian Government Department of Health website or contact the Public Health Information Line on 1800 004 599. The World Health Organisation outlines basic protective measures against the new virus.
State specific information
For information and updates from the health departments of the states and regions we operate in, see the below websites:
Local health authoritycontacts are as follows:
Travel Info & Advice
If you have recently travelled and feel unwell or have had close contact with a confirmed case in the 14 days before becoming unwell, please seek medical attention. When you do, please notify the doctor in advance so precautionary measures can be taken ahead of your arrival. If you are making plans to travel, please be mindful of the Australian Government’s advisories aimed at reducing the spread of COVID-19. The Department of Foreign Affairs and Trade is regularly updating its advice to travellers, including those who have recently returned to Australia. For more information on travel restrictions, please consult the Australian government provided resource, Smartraveller, or visit the Department of Home Affairs website.
Prospective international students and studying online
Torrens University Australia has been identified by the Australian Government as having a robust system of delivering courses online. All of our courses have been designed so that students can commence study online, with the option to transfer to on-campus study as soon as any travel bans in their respective countries have been lifted. Offshore international students who commence study online may also be eligible for a scholarship valued at up to 30% of their tuition fees. Click here for more information about our international scholarships. Students who are interested in studying with us can access our full list of course offerings here.
Mental Health & Wellbeing Support
The safety and well-being of our staff and students is very important to us. We will support our staff with services and information which we hope will assist at this time of heightened alert. This includes providing as much useful information as possible.
Employee Assistance Program
The Employee Assistance Program is a free and confidential counselling service also available to all our employees. Anyone can call to make an appointment for someone in their area, or receive counselling over the phone. To speak to someone or to make an appointment, call 1800 818 728. This service is completely confidential, so the company does not know who attends or what is discussed. Please feel free to make an appointment.
Our Wellbeing Centres
Our staff, students and public can access services at our various Wellbeing centres if seeking advice and counselling. The Practice Wellbeing Centres are student-led clinics operating in Brisbane (Gotha Street Campus), Sydney (Pyrmont Campus), Melbourne (Fitzroy Campus).
Advice from the government and WHO
The Australian government is regularly updating its websites with advice and general information on travel, family care, self-isolation, employment, products to avoid, and more. The World Health Organisation is regularly updating its websites with general information and advice on getting workplace ready.