Business careers
Spanning a wide range of industries, all business jobs involve complex interaction with other people, as well as the systems and processes that shape our society. Depending on your specific area of interest, there’s bound to be something for you among the many and varied business careers.
Customer Service Officer
Fulfil the needs of customers and support your organisation in its drive to achieve goals.
Working on the frontline, Customer Service Officers are the face of an organisation, dealing directly with customers to answer questions and provide additional support to other teams that interact with the public. Specific duties and responsibilities vary, but no matter where you work, the core of this role is ensuring customers have positive interactions with the business during all stages of their relationship.
What does a Customer Service Officer do?
- Answer customer queries or direct them to relevant departments
- Resolve issues or escalate to appropriate support teams
- Update and maintain customer records
- Assist the sales team with additional support and customer contact
Business Development Manager
Identify new markets and customers while seeking out fresh partnerships and paths to expansion.
Business Development Managers keep an eye on market trends and strategise ways to attract new customers. This involves identifying new markets as they emerge, reaching out to create partnerships and coming up with innovative ways to tap into existing markets. Business Development Managers combine lateral thinking with strong business acumen to help companies grow sustainably.
What does a Business Development Manager do?
- Plan and implement strategies for business growth by identifying customer needs
- Nurture relationships with existing customers while keeping an eye out for new ones
- Draft business proposals for potential customers and partnerships
- Follow local and international market trends that can be applied to your business
- Negotiate and draft contract agreements
Sales Manager
Lead a team to reach and exceed sales targets.
Take responsibility for stock turnover and revenue in your role as a Sales Manager. It’s a job that requires attention to every facet of selling, from selecting and shaping the right people for your team to setting quotas and constantly fine-tuning your internal processes. Use your strong analytical skills, excellent leadership abilities and exceptional customer service to gain the best results.
What does a Sales Manager do?
- Build and manage a team of savvy salespeople
- Develop and maintain close client relationships
- Liaise with relevant stakeholders to expand the business
- Evaluate and adjust performance goals based on results and economic climate
Operations Manager
Play a leading role in developing strategies for your business and overseeing organisational change.
The Operations Manager oversees high-level duties such as attracting talent, setting company standards and streamlining procedures. In this role, you will be constantly analysing and improving organisational processes in pursuit of higher quality, productivity and efficiency. This can mean reviewing how competitors do things as well as performing internal audits.
What does an Operations Manager do?
- Determine organisation-level policy, planning and strategy
- Develop and roll out operational procedures
- Anticipate upcoming challenges and opportunities, positioning the business for best advantage
- Provide platforms for two-way communication between workers and management
- Promote a positive company culture across all levels
Commercial Loan Officer
Research financial data and other information to evaluate loan viability.
Evaluating and authorising business, real estate or credit loans is at the core of this role. As a Commercial Loan Officer, you’ll assess the financial status of applicants to determine whether they should be approved for finance and, if so, the terms of that agreement. Liaison and negotiation are a key element of the role, as you facilitate communication between the applicant and financial institution.
What does a Commercial Loan Officer do?
- Identify applicant needs, collecting information on their behalf
- Prepare detailed loan proposals in compliance with laws and regulations
- Accept or reject loan applications, explaining any deficiencies
- Educate successful clients on their rights and responsibilities
- Monitor and update account records
Human Resource Manager
Take responsibility for the administration, coordination and evaluation of HR plans and processes.
A Human Resource Manager is responsible for promoting organisational values and shaping a positive workplace culture. This means implementing policies that improve employees’ wellbeing and uphold the company’s ideals in practical, everyday ways. You will facilitate training, run special events and monitor the success of your worker-focused initiatives.
What does a Human Resource Manager do?
- Generate and revise job descriptions to reflect organisational needs
- Oversee recruitment and training for all personnel
- Develop, revise and maintain personnel policies and procedures
- Conduct new employee orientation and induction
- Conduct annual salary surveys and monitor employee benefits programs
Explore Business courses
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Bachelor of BusinessDevelop a thorough grasp of modern management, marketing, communications, workforce information, economics, finance, technology, and more.CRICOS 090275EFull time Part time AcceleratedSydney Melbourne Brisbane AdelaideOnline On campus BlendedDiploma of BusinessAs a foundational qualification you'll gain essential, modern business skills and knowledge and prepare for further, more specialised studyCRICOS 090282FFull time Part time AcceleratedSydney Melbourne Brisbane AdelaideOnline On campus BlendedMaster of Business AdministrationOur tier-1 MBA is among the world's best. Strengthen your real-world strategic, analytics and leadership skills with our industry-focused MBA.CRICOS 095353MFull time Part time AcceleratedSydney Melbourne Brisbane AdelaideOnline On campus Blended
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Graduate Certificate of Business AdministrationOffers a head start on your MBA and provides you with a solid grounding in the foundations of leadership and business management.CRICOS 095349GGraduate Diploma of Business AdministrationThis course builds on existing experience and offers a pathway to an MBA with essential business knowledge and leadership skills.CRICOS 095352AMaster of Business Administration (Advanced)Rated as top 10 value for money MBA in Australia, our internationally recognised MBA strengthens cognitive, technical and business skills.CRICOS 088149G
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