Hospitality

Diploma of Business (Hospitality Management)

CRICOS 094177G

Why study a Diploma of Hospitality Management?

A Hospitality Management diploma provides a grounding of knowledge for a career in hospitality, events or tourism. It delivers the skills needed for hospitality management, including human resources management, promotions and service management. Upon completion, you’ll have an understanding of the attributes, skills and experience of higher-level hospitality concepts and operations.

During this course you will be introduced to hospitality concepts and discover business and management principles. This course can be studied completely online, on campus in Sydney, or a combination of both. This course will prepare you for entry-level roles in the hospitality industry, or you can further your studies and enter directly into the second year of the Bachelor of Business.

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Learning outcomes

  • Develop service management skills within a global context.
  • Grow leadership qualities to effectively manage staff.
  • Understand the principles of business accounting.
  • Learn the fundamentals behind service and hospitality marketing.
Study mode
On campus, Online, Blended
Campus locations*
Sydney, Adelaide, Melbourne
Student
Domestic
International
Duration
2 trimesters Accelerated, 1 year full-time, 2 years part-time
Start date

30 May 2022

12 Sep 2022

Fees

This is an AQF Level 5 course delivered by Torrens University Australia Ltd.

Gain insights from experts  
Get inside the heads of some of the best in the business and learn what it’s really like in your chosen industry.

Flexible study options
Customise your course so you can study online, on campus or a combination of both.

Guaranteed pathway entry
Successful completion will guarantee entry into the second year of our Bachelor of Business (Hospitality Management).

Subjects and units

This course comprises of 8 subjects, which includes 7 core subjects and 1 elective subject.

International students must not enrol in more than one-third (33%) of online subjects over their course, and must study at least one face-to-face subject each study period. Please note that due to COVID-19, authorities have provided exceptions to the usual face-to-face learning requirements. For more information, visit Study in Australia.

International students on a student visa are required to study full time (i.e. must complete a minimum of 1.0 EFTSL of study per year). For the latest information on study locations, please check the entry requirements flyer.

  • Core
  • Electives
This course has unique subject options designed to suit student study locations and preferences. Talk to one of our Course and Career Advisors and learn more.
  • Business Communications | BIZ101
    The aim of this subject is to provide you with the knowledge and skills to enhance your personal effectiveness, employability, and academic success. This subject introduces you to the concepts of business communications and transferable academic skills. You will examine the different stakeholders and communication contexts which occur in the internal and external business environment, developing the skills and knowledge to effectively interpret and deliver messages in a variety of business situations. This subject will provide you with essential business skills in information literacy, presenting, writing, academic integrity and the use of technology.
  • Introduction to Tourism, Hospitality and Events | THE101
    This subject explores the major components and organisational structure of the hospitality, tourism and events industries. It presents historical development, opportunities and current trends including food service, lodging, tourism, and event management. Topics will include key issues within the larger visitor economy discipline including transportation and distribution systems, attractions, accommodation, and event management. This subject will introduce students to both global and local brands as well as develop skills required to source information on the Tourism, Hospitality and Events industries as well as incorporating aspects of career planning.
  • Restaurant Operations 1 | ROP101
    The key focus of this subject is to broaden students understanding of the operational aspects of restaurant operations, whilst giving them the opportunity to learn, develop and apply theories, concepts and skills in a practical environment. In this subject, students are required to provide quality table service of food and beverage in an à la carte or fine-dining setting. It covers high order service techniques to prepare the restaurant for the service period, provide food and beverage advice to customers, serve and clear food and beverage and to complete end of service task.
  • Understanding People and Organisations | BIZ102
    The aim of this subject is to develop an understanding of modern organisations, their structure and how people collaborate within these structures to achieve the organisation’s strategic objectives and deal with the uncertainty of the 21st Century economy. This knowledge will form a foundation of theoretical knowledge about organisational behaviour that will be built on in future subjects. Moreover, it will develop the student’s emotional intelligence and the understanding of their strengths and their application in the business context. These learning objectives will be achieved through a mixture of theoretical readings, class discussions and group projects focusing on how theoretical concepts apply to the work environment. Additionally, reflective journals will be used to apply theory to develop the students own professional capability.
  • Front Office Operations | FOO101

    The Rooms Division within a hotel is a key revenue generating area within the context of hotel operations. This subject will introduce students to the Front Office department within the Rooms Division and how it plays an integral role in the overall customer experience. In particular, students will learn how critical the effective use of Property Management System (PMS) Micros Opera can contribute to the overall guest experience through the various functions within it. Students will cover daily front desk/reception tasks like:

    Complete guest reservation, check daily arrivals accurately, allocate rooms, complete guest registration, check guests in and out of their rooms and complete invoicing of guest charges within typical workplace time constraints. In addition prepare and distribute relevant departmental reports.

  • Customer Experience Management | BIZ104
    The 21st Century economy is dynamic and driven by customers ever changing wants and needs. To remain competitive businesses need to understand what their customers want and how to deliver a quality customer experience that goes beyond the product or service offering. This subject explores how a customers’ perceptions – both conscious and subconscious – effect their relationship with a brand’s value proposition. Students will explore how a customer’s interactions with a brand during the customer life cycle will determine levels of customer satisfaction. Students will analyze Customer Journey Mapping techniques, Employees engagement in the customer experience strategy and metrics of satisfaction, loyalty and advocacy.
  • Marketing Fundamentals | MKT101A
    Students will gain a solid foundation in the marketing discipline introducing relevant and contemporary concepts, theories and models. The unit magnifies the importance of understanding consumer behaviour, segmentation, targeting and positioning, the extended marketing mix and ethics in marketing. Industry relevance provides students with the opportunity of applying key concepts in practical settings. These marketing foundations are expanded on in other subjects available as electives.
  • Exploring Gastronomy | EGY101
    This subject introduces the student to gastronomy and gastronomic heritage, focussing on the role of beverages, the history of meals and their significance to both guests and service providers, the history and importance of restaurants and the development of gastronomic writing. Contemporary regional and indigenous cuisines are explored, including the importance of ethical foods such as organics, the slow food movement, socially responsible food and sustainable or eco gastronomy. This subject focuses strongly on gastronomic tourism, and uses case studies and practical assessments of both Australian and international gastronomic destinations to illustrate the rise, opportunities and challenges and innovations of sustaining such tourism. The impacts of gastronomic tourism, issues relating to regional destination marketing, and the growth of both food and wine tourism are examined through an introduction to wine varieties and their influence on food.

Select one 100 level elective from the list below.

  • Consumer Behaviour | MKG102
    This unit introduces students to the main aspects of consumer behaviour, including the societal, family and cultural influences on behaviour. The unit examines vital topics such as consumer learning, needs and wants, motivations, perceptions and experience, and specific consumer behaviours and the factors involved in consumer decision making. Students undertaking this unit are encouraged to critically appraise their own buying behaviour, which in turn assists them in acquiring, critically examining, and communicating information from a range of different sources.
  • Place, Culture and Destination Management | PCD101
    This subject introduces students to the strategic management of tourism destinations. Students will explore the role of destination management organisations (DMOs) and the challenges they face in destination management & marketing. The subject examines the factors that contribute to destination image formation and strategies used to ensure that destinations are viewed by consumers as desired by the DMO. Students will investigate the influence of culture on the tourist experience and strategies used by destinations to manage barriers to successful cross-cultural communication In addition, emerging international tourism trends will be considered from the perspective of the major generating and destination regions. This subject will provide an opportunity for in-depth study of issues and aspects critical to tourism destination management, including planning, management and marketing.
  • The Tourist Experience | TTE101
    This subject introduces students to the conceptual approaches to the study and management of tourist experiences by combining the perspectives of the tourist consumer with that of experience managers. The subject begins by examining the social construction of the tourist experience, the psychology of the tourist, tourist motivation and the journey from desire to execution and the various influences. It then explores the different interactions of tourists with tourism service providers, hosts and host cultures. In addition it considers how tourist operators manage tourist satisfaction and assesses and evaluates the tourist experience.
  • Introduction to Events | EVN101
    This subject provides an introduction to the nature and characteristics of the event industry, which has developed into a significant business sector. It covers the different types of events that make up the industry, job opportunities, the many stakeholders involved, how an event is developed and staged, as well as the importance of this sector in the economic and social development of the community.
  • Event Concepts and Design | EVT101A
    This subject introduces the student to the event design and development process; from initial concept through to implementation. The subject aims to expose the student to varied event themes and design concepts whilst introducing them to the implementation (operations and staging) issues that accompany the design process.
  • Integrated Marketing Communications | ABS308
    In this subject, students will build on skills developed in previous units to further develop and explore the concepts and strategies of marketing communications. Students will develop and design strategies for communicating particular messages with particular customer segments, according to the broader business goals, utilising a variety of media and channels to maximise impacts. In addition, students will learn the foundations of brands and effective branding strategy.
  • Introduction to Entrepreneurship | ENT101
    The aim of the subject is to develop an entrepreneurial mindset that incorporates creativity, innovation and research/analytical abilities. The subject focuses on entrepreneurship for start-up businesses as well as entrepreneurial behaviour within larger organisations. Students are introduced to the theory and practice of entrepreneurship, the characteristics of entrepreneurs through a range of case studies, and the “mindset” of the entrepreneur. They will gain an overview of the business start-up process, make an assessment of their own “mindset” for entrepreneurship and map out their journey to develop their mindset and skillset as entrepreneurs.
  • Venture Ideation | ENT102
    Venture Ideation gives students the opportunity to apply their knowledge on the entrepreneurial mindset to start a successful venture. In this highly engaging and media-rich course, students will engage with processes that help them recognise market trends and potential business opportunities. The knowledge and skills will help students to both identify and develop a business case and effectively pitch their ideas.
  • Introduction to Sport Management | SPO101
    In this subject students will be introduced to the field of Sport Management. Students will investigate the historical foundations of sport, management principles, socio-cultural influences of sport, and the role of governance in sport. Students will investigate the role sport plays in building communities and analyse the importance that professional sport plays in contemporary society.
  • Sports Marketing | SPO102
    Marketing of sports and recreation is more than simply about the product; it is about broader health and wellness, entertainment, community and generating team or brand loyalty. This unit applies the marketing principles and mix to the field of sports and recreation, to take a broader view on how marketing can support health promotion and advocacy through sport.

Industry partners and work placements

Torrens University Australia students undertake industry placements with some of the most prestigious restaurant, hospitality and tourism organisations in Australia and the world. Industry placements and internships represent a substantial opportunity for you to further develop what you have learned in the classroom by applying it in a professional workplace. 
Work placement hours
N/A
Keavy Dunmore - Diploma of Hospitality Management student testimonial
The incredible support I received from my lecturers allowed me to get back into studying, and the way the course is designed was so perfect – I’m super happy about my decision.
Keavy Dunmore
Hospitality
Torrens University Australia | About | Woman in Orange Coat

Why study with us?

As the country’s fastest-growing university, Torrens University Australia brings a fresh approach to higher education. We focus on giving you the skills and the knowledge to ensure long-term success in your career. Our academics are highly qualified and will support you in every step of your study.
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A dedicated Success Coach
An ally to encourage, inspire and guide, your Success Coach will help you achieve your goals and create the right trajectory for your career.
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Join Australia’s most progressive university
Industry leading and future-focused: we give you all the tools you need to create your own success.
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Love the way you learn
Study in a way that suits your lifestyle, on campus, online or a blend of both.
Love what you do
When it comes to your career, follow your heart. Whatever you choose, we'll help you reach your goals.
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Choose your student type for entry requirements, fees and scholarships


  • Domestic
  • International

Fees: Domestic students

Domestic fees
Check the Domestic Course Fee Schedule for the cost of your course.
FEE-HELP
Eligible Australian students may choose to defer some, or all, of their tuition fees through FEE-HELP, a loan scheme repaid through the tax system based on income.

Scholarships: Domestic students

A career in hospitality brings many opportunities locally and globally across multiple industries. We offer hospitality scholarships to help you discover a career you love. Apply today for the financial support you need to launch yourself into an exciting and rewarding new life.

Admissions criteria and pathways: Domestic students

Before you begin your course application, check that you meet the requirements listed below.
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Year 12 (Australian secondary school certificate) or equivalent.
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Vocational qualification (AQF Level 4), or above
OR Successful completion of a Higher Education qualification.

OR work life experience demonstrating the ability to undertake study at the required level.

Guaranteed pathway and Recognition of Prior Learning

If you have already completed a qualification you may be able to credit this against your degree with us, even if it’s from another institution. This is called Recognition of Prior Learning. We also offer pathway opportunities to further your learning.

How to apply: Domestic students

Get started
Read through the admissions criteria and ensure you meet the entry requirements.
Apply
It’s easy! Apply online below or contact us and we can help on 1300 575 803.
Offer
We’ll contact you shortly after to confirm your details and help you through the rest of the process.

Fees: International students

International fees
Check the International Course Fee Schedule for the cost of your course. Onshore international students requiring a student visa should choose campus-based / blended options.
Fee payment
Course fees can be paid across three study periods. Each instalment to be paid before the beginning of the academic stage census date.
  • International fees

    Check the International Course Fee Schedule for the cost of your course. Onshore international students requiring a student visa should choose campus-based / blended options.

    Download international fees PDF

  • Fee payment

    Course fees can be paid across three study periods. Each instalment to be paid before the beginning of the academic stage census date.

    Fee payment

Scholarships: International students

We want you to have the best possible chance to succeed, which is why we offer a range of financial scholarships to support our international students during their study journey.

Admissions criteria and pathways: International students

Before you begin your course application, check you meet all the requirements listed below

Australian Year 12 or equivalent; and
Academic IELTS 5.5 (no band less than 5.0) or equivalent.
OR alternative entry requirement may be available. Contact the International Admissions team for more information.

Guaranteed pathway and Recognition of Prior Learning

If you have already completed a qualification you may be able to credit this against your degree with us, even if it’s from another institution. This is called Recognition of Prior Learning. We also offer pathway opportunities to further your learning. Learn more about study pathways.

How to Apply: International students

Get Started
Read through the admissions criteria and ensure you meet the entry requirements.
Offer
We’ll contact you shortly after to confirm your details and help you through the rest of the process.
Apply
It’s easy! You can apply online below or contact our International team on 1300 575 803.

Frequently asked questions

  • How do I apply for a course?
    Domestic students:

    Check the entry requirements for the course you’re interested in and submit your initial application form online to begin your journey at Torrens University Australia.

    If you have any difficulty, please contact our Course and Careers Advisors, who can talk you through the process.

    ALL SA/SACE and Victorian high school students must apply through SATAC and/or VTAC. Search for Torrens University Australia, Billy Blue College of Design or Blue Mountains International Hotel Management School.


    International students:

    If you are an international student hoping to begin your studies in Australia, study online, or transfer from another university, you may choose to do so through our Education Agents. Our agents are located throughout the world and will make sure the enrolment process runs smoothly. View the full list of International Education Agents. You can also apply online. For anything else, please contact our International team.

  • What are Torrens University Australia’s ATAR requirements for domestic students?
    Torrens University Australia no longer considers ATAR (Australian Tertiary Admission Rank) as our primary entry requirement. We have removed ATAR as the key admissions criteria for applicants aiming to study at Torrens University Australia. We strongly believed an alternative to the ATAR system should be found, which more broadly assesses students, especially when soft skills are emerging as important employability attributes. So, students with a recent secondary school education are now considered for admission if they have a Year 12 (Australian secondary school) certificate. Exceptions may apply to some courses.
  • Can I get course credit for previous experience?

    Yes, course credit is available for most courses upon application and academic approval (excluding Higher Degree by Research programs). 

    If you have already completed a qualification or have relevant work experience, you may be eligible for credit towards your course. This credit can take the form of credit transfer, block credit or Recognition of Prior Learning (RPL). Review our Course Credits page or chat to our Course and Careers Advisors.

  • What if  I don’t meet the entry criteria for a degree?

    Torrens University Australia has a range of application pathways to help you gain entry into our degrees based on different criteria.

    To find out more, visit Study Pathways or contact our Course and Careers Advisors.

  • What are Recognition of Prior Learning (RPL) and Credit Transfer (CT)? How do I apply?

    Recognition of Prior Learning is an assessment process that recognises experience, previous study and qualifications, and other forms of informal and non-formal learning, to determine if you meet course requirements.

    If you have relevant qualifications or experience, you may be eligible for credit towards your course and a reduction in tuition costs.

    Please speak to our Course and Careers Advisors to discuss your prior learning experiences.

    For more information, please visit Course credits.

  • Am I eligible for FEE-HELP?

    If you are a domestic student attending university or an approved higher education provider, you can get a FEE-HELP loan to pay all or part of your tuition fees.

    You are eligible for FEE-HELP assistance for a unit of study (i.e. subject) if you:

    • Undertake study with an approved provider.
    • Meet the citizenship and residency requirements:
      • An Australian citizen or a New Zealand Special Category Visa holder who meets the long-term residency criteria and who will undertake, in Australia, at least one unit of study contributing to your course; OR
      • A permanent humanitarian visa holder who will be a resident in Australia for the duration of your unit; OR
      • Are a permanent visa holder who is undertaking bridging study for overseas-trained professionals, and will be a resident in Australia for the duration of the study.
    • Enrolled in an eligible unit of study by the census date for the unit.
    • Have not exceeded the FEE-HELP limit.

    For full details, visit the Australian Government website Study Assist.

    If you are still unsure, please contact our Course and Career Advisors who can talk you through the information.

  • How do I apply for a scholarship?

    Torrens University has a wide range of scholarship options to support new, returning, international and Australian students. They all include a reduction in tuition fees, and some scholarships include a mentoring component with our industry partners.

    Domestic students

    When you speak to our Course and Careers Advisors, let them know you wish to be considered for a scholarship in your application form. They will show you how to apply for a scholarship.

    International students

    Please contact your Education Agent for further information. Alternatively, you can call us on 1300 575 803 or by email.

    For more details, explore our range of scholarships.

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