Hospitality

Diploma of Travel and Tourism
(Partnership with Flight Centre Travel Academy)

Diploma of travel and tourism in partnership with flight centre hero large

What is a Diploma of Travel and Tourism?

A Diploma of Travel and Tourism equips you with the knowledge and skill sets necessary to begin a career in the travel and tourism industry. These include customer experience management as well as places, culture and destinations plus HR management and leadership. You’ll be immersed in industry realities while learning the fundamental aspects of business and the impact tourism has on global and local economies.
This course has been co-curated between Torrens University Australia and Flight Centre Travel Academy. The curriculum ensures that you are immersed in industry and receive the relevant employability skills and outcomes. The partnership between Flight Centre Travel Academy and Torrens University provides you with industry employment opportunities as well as pathways for further studies. You will attend a combination of seven on-campus or online simulated classes per subject over the duration of the diploma.

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Learning outcomes

  • Develop customer experience management principles.
  • Understand the principles of Places, Culture and Destination Management.
  • Build leadership qualities and HR management standards.
  • Develop travel and tourism knowledge with insight from a leading industry organisation.
Study mode
Online
Campus locations
Sydney, Adelaide, Melbourne, Brisbane, Perth
Student
Domestic
Course duration
1 year full-time, 2 years part-time
Start date
29 Aug 2022
03 Oct 2022
24 Oct 2022
28 Nov 2022
Fees

This is an AQF Level 5 course and is accredited by Torrens University Australia Ltd and delivered by TIBBAR GLOBAL PTY LTD ABN 55 126 180 112 (“Flight Centre")

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Guaranteed pathway entry
Successful completion will guarantee entry into the second year of our Bachelor of Business programs.

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Flexible study options
Learn 100 per cent online or in Flight Centre Head Offices across Melbourne, Sydney, Brisbane, Adelaide and Perth.

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Designed by industry
Learn from Australia’s leading travel company, discovering diverse industry insights.

Career opportunities

Ideal for experienced professionals aspiring to advance from hotel middle management into a senior leadership position. Our course is designed to equip you with industry-specific knowledge and project-based learning opportunities to demonstrate their capabilities in International Hotel Leadership. 

Career paths

  • Travel Agent                             
  • Tour Operator/Manager 
  • Tour Leader                           
  • Sales Manager                                           
  • Guest Relations Manager
  • Future careers
    • Travel Agent
    • Tour Operator/Manager
    • Tour Leader
    • Sales Manager
    • Guest Relations Manager 

Discover where you can go with the Diploma of Travel and Tourism

Flight Centre Travel Academy offers what no other training providers can, tertiary accredited studies with employment opportunities, exclusive benefits, and industry expertise. Our diploma can take you to a variety of premier locations, from the Whitsunday Islands, Port Douglas to the bustling central business district of Melbourne. Discover how you can set yourself up for success and launch your career today.

Subjects and units

This course comprises of 8 subjects, which includes 6 core subjects and 2 elective subjects.

Each subject involves 10 hours of study per week, comprising 3 hours of facilitated study and 7 hours self-directed study.

  • Core
  • Electives
Complete the 6 core subjects listed below. Additionally, you’re required to select two electives from the electives tab.
  • Succeeding in Business | SIB101FC
    This subject will introduce students to business studies and professional practice focusing on their individual development, the organisation and the travel and tourism industry. Students will explore and develop the skills needed to succeed in their business studies and future professional practice. Students will also gain a basic understanding of the objectives of the organisation, and the key elements of business practice needed to succeed. Similarly, they will be introduced to the travel and tourism industry: the types of businesses it consists of, its relationship with other industries and the key elements which make it a resilient and successful industry.
  • Travel Trends and Insights | TTI101FC
    This subject introduces students to a diverse range of products within the travel and tourism sector as well as the current and future trends in the Australian travel industry. Students will develop specialised knowledge into tours, accommodation, airlines and cruises. In addition, this subject offers an insight into the different areas of the tourism industry enabling students to understand the differences and relationships between them. Students will also learn from industry suppliers firsthand about their offerings. A range of destinations will be explored to identify features and attractions that can then be matched to specific customer needs. Key concepts and tourism terminology will be covered to establish the foundations of industry-relevant theoretical knowledge.
  • Introduction to Marketing and Branding | IMB101FC
    In this subject, students will gain a general understanding of marketing and branding concepts, theories and models as they apply to the travel and tourism industry. They will consider the importance of consumer behaviour, product development, segmentation, targeting and positioning, and the extended marketing mix to achieve organisational objectives. Students will apply their learning to define their individual brand and consider its alignment to travel and tourism brands. They will focus on ethical and sustainable practice and apply this to their professional career plan.
  • Successful Sales Techniques | SST101FC
    This subject focuses on consumer behaviour and developing the students’ product knowledge and sales skills within the travel industry. Students will be able to demonstrate competencies in developing an understanding of a 7-step sales process, as well as applying specialised skills to a range of sales scenarios. Students will be able to display skills to personalise sales pitches and learn how to deal with buyer resistance and gain the sale. Examples of travel products that will be included are airlines, hotels, travel insurance and cruises. This course also explores how to develop customer loyalty within a travel and tourism context.
  • Travel System Essentials | TSE101FC
    In this subject, students will be exposed to contemporary technological trends in the travel industry. They will learn about digital innovations, transformations and disruptors that have occurred within the travel and tourism industry. This course introduces students to online reservation systems widely used by the travel and tourism industry. This subject will also provide an overview of CRM (customer relationship management) tools, which play an integral role in the customer service experience and are essential for future travel professionals.
  • Understanding People and Organisations | BIZ102FC
    The aim of this subject is to develop an understanding of modern organisations, their structure and how people collaborate within these structures to achieve the organisation’s strategic objectives and deal with the uncertainty of the 21st century economy. This knowledge will form a foundation of theoretical knowledge about organisational behaviour that will be built on in future subjects. Moreover, it will develop the student’s self-directed learning and emotional intelligence, two vital elements for building a successful career. These learning objectives will be achieved through a mixture of theoretical readings, class discussions and group projects focusing on how theoretical concepts apply to the work environment. Additionally, reflective journals will be used to apply theory to develop the students own professional capability.
Electives developed by FCTA will be taught 100% by FCTA, any other elective as approved by TUA will be delivered 100% by TUA. Select two electives from the list below.
  • Sustainable Tourism | SUS101FC
    This subject introduces students to sustainable tourism concepts: environmental, social and economic. The students will explore the application of these concepts to the travel and tourism industry and its main stakeholders. They will analyse how sustainable tourism concepts influence decision-making at an organisational and individual level, and the impacts on the industry as a whole. Students will be able to communicate the relevance of sustainability on tourism. They will also reflect on how this applies to their professional practice. This subject highlights the importance of understanding sustainability and its contribution to business success.
  • Industry Focus | INF101FC

    This subject provides students with professional experience in an area related to the career they are working towards. Students will learn to perform more effectively in the workplace in a team environment, strengthening specific skills such as time management, communication, and problem solving, while drawing on the knowledge gained so far.

    Students will reflect on their performance and objectively respond to constructive criticism and feedback. This experience will enhance work ready skills as well as professional attributes, and allow students to recognise first-hand how their learning translates into practice.

Industry partners and work placements

Co-curated with our partner Flight Centre Travel Academy, the Diploma of Travel and Tourism offers a unique opportunity to gain insight into the diverse tourism industry. Provided first-hand from Australia's largest travel company, the content delivered and systems you'll train on are always current and in-line with the ever-changing industry. Facilitated learning will be conducted in Flight Centre Head Office's across Melbourne, Sydney, Brisbane, and Adelaide.
Paige Kippen - Diploma of Travel & Tourism student testimonial
I really loved the facilitated classes and the content. Learning from people who had been working in travel and tourism meant I was being taught by people with first-hand experience.
Paige Kippen
Diploma of Travel and Tourism
Torrens University Australia | About | Woman in Orange Coat

Why study with us?

As the country’s fastest-growing university, Torrens University Australia brings a fresh approach to higher education. We focus on giving you the skills and the knowledge to ensure long-term success in your career. Our academics are highly qualified and will support you in every step of your study.
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Love the way you learn
Study in a way that suits your lifestyle, on campus, online or a blend of both.
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Access industry events
Work at industry events such as travel expos and tourism body showcase nights.
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Gain insights from experts  
Get inside the heads of some of the best in the business and learn what it’s really like in your chosen industry.
Turn your love for travel into a career by studying the Diploma of Travel and Tourism. 
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Domestic entry requirements, fees and scholarships


Fees: Domestic students

For more information on the fees associated with this course, visit the Flight Centre Travel Academy website here.

Admissions criteria and pathways: Domestic students

Before you begin your course application, check that you meet the requirements listed below.
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Year 12 (Australian secondary school certificate) or equivalent.
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Vocational qualification (AQF Level 4), or above
OR Successful completion of a Higher Education qualification.

OR work life experience demonstrating the ability to undertake study at the required level.

Guaranteed pathway and Recognition of Prior Learning

If you have already completed a qualification you may be able to credit this against your degree with us, even if it’s from another institution. This is called Recognition of Prior Learning. We also offer pathway opportunities to further your learning.

How to apply: Domestic students

Get started
Read through the admissions criteria and ensure you meet the entry requirements.
Apply
It’s easy! Apply online below or contact us and we can help on 1300 575 803.
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We’ll contact you shortly after to confirm your details and help you through the rest of the process.

Frequently asked questions

  • What does admissions criteria mean?

    Admissions criteria is a set of criteria that must be met to be eligible to apply for a chosen course.

    To gain entry to an accredited undergraduate course at Torrens University Australia, applicants must both satisfy general admissions criteria and meet any additional course requirements where specified.

    All admissions criteria and course-specific requirements apply consistently across campus locations and study modes. To find out more, visit admissions criteria.

  • What if I don’t meet the entry criteria for a degree?

    Torrens University Australia has recognised pathways to help you gain entry into our bachelor degrees based on different criteria.

    To find out more, visit Study pathways or contact one of our knowledgeable Course and Careers Advisors.

  • Can I get course credit for previous experience?

    Yes, course credit is available upon application and academic approval.

    If you have already completed a qualification or have relevant work experience, you may be able to receive credits towards your degree. This credit can take the form of credit transfer, block credit or Recognition of Prior Learning (RPL).

    Our Program Directors will carefully review the learning gained from your previous qualification and/or experience to ensure we provide you with credit towards our degrees whenever appropriate. Review our course credits page or chat to one of Course and Careers Advisors.

  • What are course credits?

    Course credits are credits that can be applied to your course based on your prior experience or qualifications. To find out more, visit course credits

    .

  • What are Torrens University Australia’s courses’ ATAR requirements?
    Torrens University Australia no longer considers ATAR (Australian Tertiary Admission Rank) as our primary entry requirement. We have removed ATAR as the key admissions criteria for applicants aiming to study at Torrens University Australia. We strongly believed an alternative to the ATAR system should be found, which more broadly assesses students, especially when soft skills are emerging as important employability attributes. So, students with a recent secondary school education are now considered for admission if they have a Year 12 (Australian secondary school) certificate.
  • Am I a domestic or an international student?

    Domestic students are Australian and Permanent Residents. International students are those who hold citizenship or Permanent Resident status of all other countries.

    International students from countries whose first official language is one other than English need to provide evidence of English Language Proficiency.

  • How do Torrens University Australia fees charge?

    Torrens University Australia is a full-fee paying institution. To find out more, visit Tuition Fees.

    Domestic students may be eligible for FEE-HELP. For more information on FEE-HELP, please visit: https://www.studyassist.gov.au/.

    Please note we do not currently offer any full fee waivers for international students. We do not offer stipends or living allowances.

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